Frequently asked questions

After I pay for the phone, how long does it take to arrive?

Prep time:

See also: How much is postage and packaging?

mins

See also: How much is postage and packaging?

See also: My phone hasn’t arrived yet - what do I do?

After I pay for the phone, how long does it take to arrive?

See also: How much is postage and packaging?

See also: My phone hasn’t arrived yet - what do I do?

See also: What should I expect to receive in my box?

Can I become a Chatsie customer if I’m already in contract with another network?

Prep time:

See also: How do I keep my own number?

mins

See also: How do I keep my own number?

See also: How do I change the SIM card?

Can I become a Chatsie customer if I’m already in contract with another network?

See also: How do I keep my own number?

See also: How do I change the SIM card?

See also: How do I keep my own number?

Can I cancel my SIM contract?

Prep time:

See also: What is included in my contract?

mins

See also: What is included in my contract?

See also: Can I try the phone before I pay for it?

Can I cancel my SIM contract?

See also: What is included in my contract?

See also: Can I try the phone before I pay for it?

See also: What is the money back guarantee period?

Can I change the phone case from the one you’ve sent me?

Prep time:

See also: What should I expect to receive in my box?

mins

See also: What should I expect to receive in my box?

See also: After I pay for the phone, how long does it take to arrive?

Can I change the phone case from the one you’ve sent me?

See also: What should I expect to receive in my box?

See also: After I pay for the phone, how long does it take to arrive?

See also: How do I keep my own number?

Can I track my referrals and payments

Prep time:

See also: What happens if my referral returns the phone?

mins

See also: What happens if my referral returns the phone?

See also: Can I cancel my contract?

Can I try the phone before I pay for it?

See also: What is the money back guarantee period?

See also: Can I cancel my contract?

See also: After I pay for the phone, how long does it take to arrive?

Can I use Chatsie for overseas calls?

Prep time:

See also: How much is 4GB of data?

mins

See also: How much is 4GB of data?

See also: What happens if I go over my 4GB of data?

Can I use Chatsie for overseas calls?

See also: How much is 4GB of data?

See also: What happens if I go over my 4GB of data?

See also: Does Chatsie come in different languages?

Can my relatives / carers help me if I get stuck?

Prep time:

See also: How do I make a phone call?

mins

See also: How do I make a phone call?

See also: How frequently do I need to charge the battery?

Can my relatives / carers help me if I get stuck?

See also: How do I make a phone call?

See also: How frequently do I need to charge the battery?

See also: How do I contact you if I need help?

Does Chatsie come in different languages?

Prep time:

See also: Which countries do you deliver to?

mins

See also: Which countries do you deliver to?

See also: Can I use Chatsie for overseas calls?

Does Chatsie come in different languages?

See also: Which countries do you deliver to?

See also: Can I use Chatsie for overseas calls?

See also: What happens if I go over my 4GB of data?

How do I access my apps?

Prep time:

See also: How do I add more apps?

mins

See also: How do I add more apps?

See also: What happens if I go over my 4GB of data?

How do I access my apps?

See also: How do I add more apps?

See also: What happens if I go over my 4GB of data?

See also: I’ve lost my phone - what do I do now?

How do I access online banking?

Prep time:

See also: How do I add more apps?

mins

See also: How do I add more apps?

See also: How do I access my apps?

How do I access online banking?

See also: How do I add more apps?

See also: How do I access my apps?

See also: I’m in a new location - how do I get on the Wi-Fi?

How do I add and use Facebook?

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See also: How do I use Google Maps?

How do I add and use Whatsapp?

Prep time:

See also: How do I take, send, and receive videos?

mins

See also: How do I take, send, and receive videos?

See also: How do I take, send, and receive pictures?

How do I add and use Whatsapp?

See also: How do I take, send, and receive videos?

See also: How do I take, send, and receive pictures?

See also: How do I make and receive video calls?

How do I add and use YouTube?

Prep time:

See also: How do I add and use Facebook?

mins

See also: How do I add and use Facebook?

See also: How do I add and use Whatsapp?

How do I add and use YouTube?

See also: How do I add and use Facebook?

See also: How do I add and use Whatsapp?

See also: How do I use Google Maps?

How do I add and use the NHS app?

Prep time:

See also: How do I add more apps?

mins

See also: How do I add more apps?

See also: How do I access my apps?

How do I add and use the NHS app?

See also: How do I add more apps?

See also: How do I access my apps?

See also: How do I add and use Facebook?

How do I add more apps?

Prep time:

See also: How do I access my apps?

mins

See also: How do I access my apps?

See also: I’m in a new location - how do I get on the Wi-Fi?

How do I add more apps?

See also: How do I access my apps?

See also: I’m in a new location - how do I get on the Wi-Fi?

See also: How do I save a new number?

How do I block a number?

Prep time:

See also: How do I delete text messages?

mins

See also: How do I delete text messages?

See also: How do I save a new number?

How do I block a number?

See also: How do I delete text messages?

See also: How do I save a new number?

See also: How do I make a phone call?

How do I buy a Chatsie phone as a gift for someone?

Prep time:

See also: After I pay for the phone, how long does it take to arrive?

mins

See also: After I pay for the phone, how long does it take to arrive?

See also: What should I expect to receive in my box?

How do I buy a Chatsie phone as a gift for someone?

See also: After I pay for the phone, how long does it take to arrive?

See also: What should I expect to receive in my box?

See also: How do I keep my own number?

How do I change the SIM card?

Prep time:

See also: What should I expect to receive in my box?

mins

See also: What should I expect to receive in my box?

See also: How do I keep my own number?

How do I change the SIM card?

See also: What should I expect to receive in my box?

See also: How do I keep my own number?

See also: How good is the coverage in my area?

How do I contact you if I need help?

Prep time:

See also: Can my relatives / carers help me if I get stuck?

mins

See also: Can my relatives / carers help me if I get stuck?

See also: How do I make a phone call?

How do I contact you if I need help?

See also: Can my relatives / carers help me if I get stuck?

See also: How do I make a phone call?

See also: How do I send a (written) text message?

How do I delete text messages?

Prep time:

See also: How do I block a number?

mins

See also: How do I block a number?

See also: How do I access my apps?

How do I delete text messages?

See also: How do I block a number?

See also: How do I access my apps?

See also: I’m in a new location - how do I get on the Wi-Fi?

How do I keep my own number?

Prep time:

See also: How do I transfer my contacts / address book from my previous phone?

mins

See also: How do I transfer my contacts / address book from my previous phone?

See also: How do I change the SIM card?

How do I keep my own number?

See also: How do I transfer my contacts / address book from my previous phone?

See also: How do I change the SIM card?

See also: How do I buy a Chatsie phone as a gift for someone?

How do I make a phone call?

Prep time:

See also: How do I save a new number?

mins

See also: How do I save a new number?

See also: How do I block a number?

How do I make a phone call?

See also: How do I save a new number?

See also: How do I block a number?

See also: How do I add more apps?

How do I make and receive video calls?

Prep time:

See also: How do I add and use Whatsapp?

mins

See also: How do I add and use Whatsapp?

See also: How do I take, send, and receive pictures?

How do I make and receive video calls?

See also: How do I add and use Whatsapp?

See also: How do I take, send, and receive pictures?

See also: How do I take, send, and receive videos?

How do I send a (dictated) message?

Prep time:

See also: How do I send a (written) text message?

mins

See also: How do I send a (written) text message?

See also: How do I add more apps?

How do I send a (dictated) message?

See also: How do I send a (written) text message?

See also: How do I add more apps?

See also: How do I take, send, and receive pictures?

How do I send a (written) text message?

Prep time:

See also: How do I send a (dictated) message?

mins

See also: How do I send a (dictated) message?

See also: How do I save a new number?

How do I send a (written) text message?

See also: How do I send a (dictated) message?

See also: How do I save a new number?

See also: How do I make a phone call?

How do I take, send, and receive pictures?

Prep time:

See also: How do I take, send, and receive videos?

mins

See also: How do I take, send, and receive videos?

See also: How do I make and receive video calls?

How do I take, send, and receive pictures?

See also: How do I take, send, and receive videos?

See also: How do I make and receive video calls?

See also: How do I add and use Whatsapp?

How do I take, send, and receive videos?

Prep time:

See also: How do I take, send, and receive pictures?

mins

See also: How do I take, send, and receive pictures?

See also: How do I make and receive video calls?

How do I take, send, and receive videos?

See also: How do I take, send, and receive pictures?

See also: How do I make and receive video calls?

See also: How do I add and use Whatsapp?

How do I transfer my contacts / address book from my previous phone?

Prep time:

See also: How do I keep my own number?

mins

See also: How do I keep my own number?

See also: How do I save a new number?

How do I transfer my contacts / address book from my previous phone?

See also: How do I keep my own number?

See also: How do I save a new number?

See also: How do I contact you if I need help?

How do I use Google Maps?

Prep time:

See also: How do I access my apps?

mins

See also: How do I access my apps?

See also: How do I add more apps?

How do I use Google Maps?

See also: How do I access my apps?

See also: How do I add more apps?

See also: How do I access online banking?

How do I use the stylus?

Prep time:

See also: I have lost my stylus - what do I do now?

mins

See also: I have lost my stylus - what do I do now?

See also: I’m struggling with tapping buttons on the screen. Is there anything which I can do?

How do I use the stylus?

See also: I have lost my stylus - what do I do now?

See also: I’m struggling with tapping buttons on the screen. Is there anything which I can do?

See also: I have dry fingers and other phone keyboards don’t work for me - how does Chatsie help?

How frequently do I need to charge the battery?

Prep time:

See also: I am being asked to refresh my phone - why?

mins

See also: I am being asked to refresh my phone - why?

See also: Can my relatives / carers help me if I get stuck?

How frequently do I need to charge the battery?

See also: I am being asked to refresh my phone - why?

See also: Can my relatives / carers help me if I get stuck?

See also: My phone has been accidentally damaged - what do I do now?

How good is the coverage in my area?

Prep time:

See also: What happens if I go over my 4GB of data?

mins

See also: What happens if I go over my 4GB of data?

See also: How much is 4GB of data?

How good is the coverage in my area?

See also: What happens if I go over my 4GB of data?

See also: How much is 4GB of data?

See also: Can I become a Chatsie customer if I’m already in contract with another network?

How much does Chatsie cost?

Prep time:

See also: Does Chatsie offer customer support?

mins

See also: Does Chatsie offer customer support?

See also: Why choose Chatsie?

How much does Chatsie cost?

See also: Does Chatsie offer customer support?

See also: Why choose Chatsie?

See also: Can I try the phone before I pay for it?

How much does a Chatsie phone cost?

Prep time:

See also: Why choose Chatsie?

mins

See also: Why choose Chatsie?

See also: Does Chatsie offer customer support?

How much does a Chatsie phone cost?

See also: Why choose Chatsie?

See also: Does Chatsie offer customer support?

See also: How do I change the SIM card?

I am being asked to refresh my phone - why?

See also: Why do I see a T-Phone logo when I switch my phone on?

See also: How do I change the SIM card?

See also: Can my relatives / carers help me if I get stuck?

I am in a new location - how do I get on the Wi-Fi?

Prep time:

See also: How do I use Google Maps?

mins

See also: How do I use Google Maps?

See also: My phone has been accidentally damaged - what do I do now?

I am in a new location - how do I get on the Wi-Fi?

See also: How do I use Google Maps?

See also: My phone has been accidentally damaged - what do I do now?

See also: How do I contact you if I need help?

I am visually impaired - how do I increase the font size on the phone?

Prep time:

See also: I’m struggling with tapping buttons on the screen. Is there anything which I can do?

mins

See also: I’m struggling with tapping buttons on the screen. Is there anything which I can do?

See also: What happens if someone is too ill to continue using the phone?

I am visually impaired - how do I increase the font size on the phone?

See also: I’m struggling with tapping buttons on the screen. Is there anything which I can do?

See also: What happens if someone is too ill to continue using the phone?

See also: I have dry fingers and other phone keyboards don’t work for me - how does Chatsie help?

I have dry fingers and other phone keyboards don’t work for me - how does Chatsie help?

Prep time:

See also: How do I use the stylus?

mins

See also: How do I use the stylus?

See also: I have lost my stylus - what do I do now?

I have dry fingers and other phone keyboards don’t work for me - how does Chatsie help?

See also: How do I use the stylus?

See also: I have lost my stylus - what do I do now?

See also: I am visually impaired - how do I increase the font size on the phone?

I think I’ve been hacked - what do I do now?

Prep time:

See also: My phone has been stolen - what do I do now?

mins

See also: My phone has been stolen - what do I do now?

See also: I’ve lost my phone - what do I do now?

I think I’ve been hacked - what do I do now?

See also: My phone has been stolen - what do I do now?

See also: I’ve lost my phone - what do I do now?

See also: How do I contact you if I need help?

I’m struggling with tapping buttons on the screen. Is there anything which I can do?

Prep time:

See also: I am visually impaired - how do I increase the font size on the phone?

mins

See also: I am visually impaired - how do I increase the font size on the phone?

See also: I have dry fingers and other phone keyboards don’t work for me - how does Chatsie help?

I’m struggling with tapping buttons on the screen. Is there anything which I can do?

See also: I am visually impaired - how do I increase the font size on the phone?

See also: I have dry fingers and other phone keyboards don’t work for me - how does Chatsie help?

See also: What happens if someone is too ill to continue using the phone?

What happens if I go over my 4GB of data?

Prep time:

See also: How good is the coverage in my area?

mins

See also: How good is the coverage in my area?

See also: How much is 4GB of data?

What happens if I go over my 4GB of data?

See also: How good is the coverage in my area?

See also: How much is 4GB of data?

See also: What is included in my contract?

What happens if my referral returns the phone

Prep time:

Can I track my referrals and payments?

mins

Can I track my referrals and payments?

How and when will I get paid?

What happens if my referral returns the phone

Can I track my referrals and payments?

How and when will I get paid?

How does the affiliate referral process work?

What if my friend didn’t use my referral code?

Prep time:

See also: When do I get my reward?

mins

See also: When do I get my reward?

See also: Where can I find my referral invite link?

What if my friend didn’t use my referral code?

See also: When do I get my reward?

See also: Where can I find my referral invite link?

See also: Can I use Chatsie for overseas calls?

What if my phone hasn’t arrived yet?

Prep time:

See also: How much is postage and packaging?

mins

See also: How much is postage and packaging?

See also: After I pay for the phone, how long does it take to arrive?

What if my phone hasn’t arrived yet?

See also: How much is postage and packaging?

See also: After I pay for the phone, how long does it take to arrive?

See also: My phone hasn’t arrived yet - what do I do?

What is Chatsie?

Prep time:

See also: How much does a Chatsie phone cost?

mins

See also: How much does a Chatsie phone cost?

See also: What should I expect to receive in my box?

What is Chatsie?

See also: How much does a Chatsie phone cost?

See also: What should I expect to receive in my box?

See also: Can I try the phone before I pay for it?

What is included in my SIM contract?

Prep time:

See also: How much is 4GB of data?

mins

See also: How much is 4GB of data?

See also: What should I expect to receive in my box?

What is included in my SIM contract?

See also: How much is 4GB of data?

See also: What should I expect to receive in my box?

See also: What is the money back guarantee period?

What is the Chatsie Referral Program?

Prep time:

How do I join the affiliate program?

mins

How do I join the affiliate program?

How does the referral process work?

What is the Chatsie Referral Program?

How do I join the affiliate program?

How does the referral process work?

How and when will I get paid?

What is the money back guarantee period?

Prep time:

See also: Can I cancel my contract?

mins

See also: Can I cancel my contract?

See also: Can I try the phone before I pay for it?

What is the money back guarantee period?

See also: Can I cancel my contract?

See also: Can I try the phone before I pay for it?

See also: How do I use the stylus?

What should I expect to receive in my box?

See also: What is included in the Chatsie SIM contract?

See also: How do I use the stylus?

See also: Can I change the phone case from the one you’ve sent me?

Which countries do you deliver to?

Prep time:

See also: Can I use Chatsie for overseas calls?

mins

See also: Can I use Chatsie for overseas calls?

See also: Does Chatsie come in different languages?

Which countries do you deliver to?

See also: Can I use Chatsie for overseas calls?

See also: Does Chatsie come in different languages?

See also: Which countries do you deliver to?

Why choose Chatsie?

Prep time:

See also: What is the money back guarantee period?

mins

See also: What is the money back guarantee period?

See also: After I pay for the phone, how long does it take to arrive?

Why choose Chatsie?

See also: What is the money back guarantee period?

See also: After I pay for the phone, how long does it take to arrive?

See also: How much is postage and packaging?

Why do I see a T-Phone logo when I switch my phone on?

Prep time:

See also: How do I use the stylus?

mins

See also: How do I use the stylus?

See also: How do I make a phone call?

Why do I see a T-Phone logo when I switch my phone on?

See also: How do I use the stylus?

See also: How do I make a phone call?

See also: How do I contact you if I need help?

Will I get a monetary reward for referring someone to Chatsie?

Prep time:

See also: Where can I find my referral invite link?

mins

See also: Where can I find my referral invite link?

See also: When do I get my reward?

Will I get a monetary reward for referring someone to Chatsie?

See also: Where can I find my referral invite link?

See also: When do I get my reward?

See also: What if my friend didn't use my referral link?

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