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£299
Handset only
£399
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Frequently asked questions
After I pay for the phone, how long does it take to arrive?
Prep time:
See also: How much is postage and packaging?
mins
See also: How much is postage and packaging?
See also: My phone hasn’t arrived yet - what do I do?
After I pay for the phone, how long does it take to arrive?
See also: How much is postage and packaging?
See also: My phone hasn’t arrived yet - what do I do?
See also: What should I expect to receive in my box?
Can I become a Chatsie customer if I’m already in contract with another network?
Prep time:
See also: How do I keep my own number?
mins
See also: How do I keep my own number?
See also: How do I change the SIM card?
Can I become a Chatsie customer if I’m already in contract with another network?
See also: How do I keep my own number?
See also: How do I change the SIM card?
See also: How do I keep my own number?
Can I cancel my SIM contract?
Prep time:
See also: What is included in my contract?
mins
See also: What is included in my contract?
See also: Can I try the phone before I pay for it?
Can I cancel my SIM contract?
See also: What is included in my contract?
See also: Can I try the phone before I pay for it?
See also: What is the money back guarantee period?
Can I change the phone case from the one you’ve sent me?
Prep time:
See also: What should I expect to receive in my box?
mins
See also: What should I expect to receive in my box?
See also: After I pay for the phone, how long does it take to arrive?
Can I change the phone case from the one you’ve sent me?
See also: What should I expect to receive in my box?
See also: After I pay for the phone, how long does it take to arrive?
See also: How do I keep my own number?
Can I track my referrals and payments
Prep time:
See also: What happens if my referral returns the phone?
mins
See also: What happens if my referral returns the phone?
See also: How and when will I get paid?
Can I track my referrals and payments
See also: What happens if my referral returns the phone?
See also: How and when will I get paid?
See also: Where can I find my referral invite link?
Can I try the phone before I pay for it?
Prep time:
See also: What is the money back guarantee period?
mins
See also: What is the money back guarantee period?
See also: Can I cancel my contract?
Can I try the phone before I pay for it?
See also: What is the money back guarantee period?
See also: Can I cancel my contract?
See also: After I pay for the phone, how long does it take to arrive?
Can I use Chatsie for overseas calls?
Prep time:
See also: How much is 4GB of data?
mins
See also: How much is 4GB of data?
See also: What happens if I go over my 4GB of data?
Can I use Chatsie for overseas calls?
See also: How much is 4GB of data?
See also: What happens if I go over my 4GB of data?
See also: Does Chatsie come in different languages?
Can my relatives / carers help me if I get stuck?
Prep time:
See also: How do I make a phone call?
mins
See also: How do I make a phone call?
See also: How frequently do I need to charge the battery?
Can my relatives / carers help me if I get stuck?
See also: How do I make a phone call?
See also: How frequently do I need to charge the battery?
See also: How do I contact you if I need help?
Does Chatsie come in different languages?
Prep time:
See also: Which countries do you deliver to?
mins
See also: Which countries do you deliver to?
See also: Can I use Chatsie for overseas calls?
Does Chatsie come in different languages?
See also: Which countries do you deliver to?
See also: Can I use Chatsie for overseas calls?
See also: What happens if I go over my 4GB of data?
Does Chatsie offer customer support?
Prep time:
See also: What is Chatsie?
mins
See also: What is Chatsie?
See also: Why choose Chatsie?
Does Chatsie offer customer support?
See also: What is Chatsie?
See also: Why choose Chatsie?
See also: How much does a Chatsie phone cost?
Does Chatsie store and sell my data?
Prep time:
See also: What does Chatsie do?
mins
See also: What does Chatsie do?
See also: What is included in my contract?
Does Chatsie store and sell my data?
See also: What does Chatsie do?
See also: What is included in my contract?
See also: What is the money back guarantee period?
How do I access my apps?
Prep time:
See also: How do I add more apps?
mins
See also: How do I add more apps?
See also: What happens if I go over my 4GB of data?
How do I access my apps?
See also: How do I add more apps?
See also: What happens if I go over my 4GB of data?
See also: I’ve lost my phone - what do I do now?
How do I access online banking?
Prep time:
See also: How do I add more apps?
mins
See also: How do I add more apps?
See also: How do I access my apps?
How do I access online banking?
See also: How do I add more apps?
See also: How do I access my apps?
See also: I’m in a new location - how do I get on the Wi-Fi?
How do I add and use Facebook?
Prep time:
See also: How do I add and use YouTube?
mins
See also: How do I add and use YouTube?
See also: How do I add and use the NHS app?
How do I add and use Facebook?
See also: How do I add and use YouTube?
See also: How do I add and use the NHS app?
See also: How do I use Google Maps?
How do I add and use Whatsapp?
Prep time:
See also: How do I take, send, and receive videos?
mins
See also: How do I take, send, and receive videos?
See also: How do I take, send, and receive pictures?
How do I add and use Whatsapp?
See also: How do I take, send, and receive videos?
See also: How do I take, send, and receive pictures?
See also: How do I make and receive video calls?
How do I add and use YouTube?
Prep time:
See also: How do I add and use Facebook?
mins
See also: How do I add and use Facebook?
See also: How do I add and use Whatsapp?
How do I add and use YouTube?
See also: How do I add and use Facebook?
See also: How do I add and use Whatsapp?
See also: How do I use Google Maps?
How do I add and use the NHS app?
Prep time:
See also: How do I add more apps?
mins
See also: How do I add more apps?
See also: How do I access my apps?
How do I add and use the NHS app?
See also: How do I add more apps?
See also: How do I access my apps?
See also: How do I add and use Facebook?
How do I add more apps?
Prep time:
See also: How do I access my apps?
mins
See also: How do I access my apps?
See also: I’m in a new location - how do I get on the Wi-Fi?
How do I add more apps?
See also: How do I access my apps?
See also: I’m in a new location - how do I get on the Wi-Fi?
See also: How do I save a new number?
How do I block a number?
Prep time:
See also: How do I delete text messages?
mins
See also: How do I delete text messages?
See also: How do I save a new number?
How do I block a number?
See also: How do I delete text messages?
See also: How do I save a new number?
See also: How do I make a phone call?
How do I buy a Chatsie phone as a gift for someone?
Prep time:
See also: After I pay for the phone, how long does it take to arrive?
mins
See also: After I pay for the phone, how long does it take to arrive?
See also: What should I expect to receive in my box?
How do I buy a Chatsie phone as a gift for someone?
See also: After I pay for the phone, how long does it take to arrive?
See also: What should I expect to receive in my box?
See also: How do I keep my own number?
How do I change the SIM card?
Prep time:
See also: What should I expect to receive in my box?
mins
See also: What should I expect to receive in my box?
See also: How do I keep my own number?
How do I change the SIM card?
See also: What should I expect to receive in my box?
See also: How do I keep my own number?
See also: How good is the coverage in my area?
How do I contact you if I need help?
Prep time:
See also: Can my relatives / carers help me if I get stuck?
mins
See also: Can my relatives / carers help me if I get stuck?
See also: How do I make a phone call?
How do I contact you if I need help?
See also: Can my relatives / carers help me if I get stuck?
See also: How do I make a phone call?
See also: How do I send a (written) text message?
How do I delete text messages?
Prep time:
See also: How do I block a number?
mins
See also: How do I block a number?
See also: How do I access my apps?
How do I delete text messages?
See also: How do I block a number?
See also: How do I access my apps?
See also: I’m in a new location - how do I get on the Wi-Fi?
How do I keep my own number?
Prep time:
See also: How do I transfer my contacts / address book from my previous phone?
mins
See also: How do I transfer my contacts / address book from my previous phone?
See also: How do I change the SIM card?
How do I keep my own number?
See also: How do I transfer my contacts / address book from my previous phone?
See also: How do I change the SIM card?
See also: How do I buy a Chatsie phone as a gift for someone?
How do I make a phone call?
Prep time:
See also: How do I save a new number?
mins
See also: How do I save a new number?
See also: How do I block a number?
How do I make a phone call?
See also: How do I save a new number?
See also: How do I block a number?
See also: How do I add more apps?
How do I make and receive video calls?
Prep time:
See also: How do I add and use Whatsapp?
mins
See also: How do I add and use Whatsapp?
See also: How do I take, send, and receive pictures?
How do I make and receive video calls?
See also: How do I add and use Whatsapp?
See also: How do I take, send, and receive pictures?
See also: How do I take, send, and receive videos?
How do I save a new number?
Prep time:
See also: How do I make a phone call?
mins
See also: How do I make a phone call?
See also: How do I block a number?
How do I save a new number?
See also: How do I make a phone call?
See also: How do I block a number?
See also: How do I make and receive video calls?
How do I send a (dictated) message?
Prep time:
See also: How do I send a (written) text message?
mins
See also: How do I send a (written) text message?
See also: How do I add more apps?
How do I send a (dictated) message?
See also: How do I send a (written) text message?
See also: How do I add more apps?
See also: How do I take, send, and receive pictures?
How do I send a (written) text message?
Prep time:
See also: How do I send a (dictated) message?
mins
See also: How do I send a (dictated) message?
See also: How do I save a new number?
How do I send a (written) text message?
See also: How do I send a (dictated) message?
See also: How do I save a new number?
See also: How do I make a phone call?
How do I take, send, and receive pictures?
Prep time:
See also: How do I take, send, and receive videos?
mins
See also: How do I take, send, and receive videos?
See also: How do I make and receive video calls?
How do I take, send, and receive pictures?
See also: How do I take, send, and receive videos?
See also: How do I make and receive video calls?
See also: How do I add and use Whatsapp?
How do I take, send, and receive videos?
Prep time:
See also: How do I take, send, and receive pictures?
mins
See also: How do I take, send, and receive pictures?
See also: How do I make and receive video calls?
How do I take, send, and receive videos?
See also: How do I take, send, and receive pictures?
See also: How do I make and receive video calls?
See also: How do I add and use Whatsapp?
How do I transfer my contacts / address book from my previous phone?
Prep time:
See also: How do I keep my own number?
mins
See also: How do I keep my own number?
See also: How do I save a new number?
How do I transfer my contacts / address book from my previous phone?
See also: How do I keep my own number?
See also: How do I save a new number?
See also: How do I contact you if I need help?
How do I use Google Maps?
Prep time:
See also: How do I access my apps?
mins
See also: How do I access my apps?
See also: How do I add more apps?
How do I use Google Maps?
See also: How do I access my apps?
See also: How do I add more apps?
See also: How do I access online banking?
How do I use the stylus?
Prep time:
See also: I have lost my stylus - what do I do now?
mins
See also: I have lost my stylus - what do I do now?
See also: I’m struggling with tapping buttons on the screen. Is there anything which I can do?
How do I use the stylus?
See also: I have lost my stylus - what do I do now?
See also: I’m struggling with tapping buttons on the screen. Is there anything which I can do?
See also: I have dry fingers and other phone keyboards don’t work for me - how does Chatsie help?
How frequently do I need to charge the battery?
Prep time:
See also: I am being asked to refresh my phone - why?
mins
See also: I am being asked to refresh my phone - why?
See also: Can my relatives / carers help me if I get stuck?
How frequently do I need to charge the battery?
See also: I am being asked to refresh my phone - why?
See also: Can my relatives / carers help me if I get stuck?
See also: My phone has been accidentally damaged - what do I do now?
How good is the coverage in my area?
Prep time:
See also: What happens if I go over my 4GB of data?
mins
See also: What happens if I go over my 4GB of data?
See also: How much is 4GB of data?
How good is the coverage in my area?
See also: What happens if I go over my 4GB of data?
See also: How much is 4GB of data?
See also: Can I become a Chatsie customer if I’m already in contract with another network?
How much does Chatsie cost?
Prep time:
See also: Does Chatsie offer customer support?
mins
See also: Does Chatsie offer customer support?
See also: Why choose Chatsie?
How much does Chatsie cost?
See also: Does Chatsie offer customer support?
See also: Why choose Chatsie?
See also: Can I try the phone before I pay for it?
How much does a Chatsie phone cost?
Prep time:
See also: Why choose Chatsie?
mins
See also: Why choose Chatsie?
See also: Does Chatsie offer customer support?
How much does a Chatsie phone cost?
See also: Why choose Chatsie?
See also: Does Chatsie offer customer support?
See also: What is Chatsie?
How much does delivery cost
Prep time:
See also: My phone hasn’t arrived yet - what do I do?
mins
See also: My phone hasn’t arrived yet - what do I do?
See also: What should I expect to receive in my box?
How much does delivery cost
See also: My phone hasn’t arrived yet - what do I do?
See also: What should I expect to receive in my box?
See also: Can I try the phone before I pay for it?
How much is 4GB of data?
Prep time:
See also: What happens if I go over my 4GB of data?
mins
See also: What happens if I go over my 4GB of data?
See also: What is included in my contract?
How much is 4GB of data?
See also: What happens if I go over my 4GB of data?
See also: What is included in my contract?
See also: How good is the coverage in my area?
How to read text messages on a Chatsie phone (Video guide)
Prep time:
Link: How to text a new number on a Chatsie phone
mins
Link: How to text a new number on a Chatsie phone
Link: How do I transfer my contacts/address book from my previous phone?
How to read text messages on a Chatsie phone (Video guide)
Link: How to text a new number on a Chatsie phone
Link: How do I transfer my contacts/address book from my previous phone?
Link: How do I contact you if I need help?
How to read text messages on a Chatsie phone (video guide)
Prep time:
See also: How to read text messages on a Chatsie phone
mins
See also: How to read text messages on a Chatsie phone
See also: How do I transfer my contacts/address book from my previous phone?
How to read text messages on a Chatsie phone (video guide)
See also: How to read text messages on a Chatsie phone
See also: How do I transfer my contacts/address book from my previous phone?
See also: How do I contact you if I need help?
I am being asked to accept the Terms and Conditions - what is involved here?
Prep time:
See also: Can I try the phone before I pay for it?
mins
See also: Can I try the phone before I pay for it?
See also: After I pay for the phone, how long does it take to arrive?
I am being asked to accept the Terms and Conditions - what is involved here?
See also: Can I try the phone before I pay for it?
See also: After I pay for the phone, how long does it take to arrive?
See also: Does Chatsie store and sell my data?
I am being asked to refresh my phone - why?
Prep time:
See also: Why do I see a T-Phone logo when I switch my phone on?
mins
See also: Why do I see a T-Phone logo when I switch my phone on?
See also: How do I change the SIM card?
I am being asked to refresh my phone - why?
See also: Why do I see a T-Phone logo when I switch my phone on?
See also: How do I change the SIM card?
See also: Can my relatives / carers help me if I get stuck?
I am in a new location - how do I get on the Wi-Fi?
Prep time:
See also: How do I use Google Maps?
mins
See also: How do I use Google Maps?
See also: My phone has been accidentally damaged - what do I do now?
I am in a new location - how do I get on the Wi-Fi?
See also: How do I use Google Maps?
See also: My phone has been accidentally damaged - what do I do now?
See also: How do I contact you if I need help?
I am visually impaired - how do I increase the font size on the phone?
Prep time:
See also: I’m struggling with tapping buttons on the screen. Is there anything which I can do?
mins
See also: I’m struggling with tapping buttons on the screen. Is there anything which I can do?
See also: What happens if someone is too ill to continue using the phone?
I am visually impaired - how do I increase the font size on the phone?
See also: I’m struggling with tapping buttons on the screen. Is there anything which I can do?
See also: What happens if someone is too ill to continue using the phone?
See also: I have dry fingers and other phone keyboards don’t work for me - how does Chatsie help?
I have dry fingers and other phone keyboards don’t work for me - how does Chatsie help?
Prep time:
See also: How do I use the stylus?
mins
See also: How do I use the stylus?
See also: I have lost my stylus - what do I do now?
I have dry fingers and other phone keyboards don’t work for me - how does Chatsie help?
See also: How do I use the stylus?
See also: I have lost my stylus - what do I do now?
See also: I am visually impaired - how do I increase the font size on the phone?
I think I’ve been hacked - what do I do now?
Prep time:
See also: My phone has been stolen - what do I do now?
mins
See also: My phone has been stolen - what do I do now?
See also: I’ve lost my phone - what do I do now?
I think I’ve been hacked - what do I do now?
See also: My phone has been stolen - what do I do now?
See also: I’ve lost my phone - what do I do now?
See also: How do I contact you if I need help?
I’m struggling with tapping buttons on the screen. Is there anything which I can do?
Prep time:
See also: I am visually impaired - how do I increase the font size on the phone?
mins
See also: I am visually impaired - how do I increase the font size on the phone?
See also: I have dry fingers and other phone keyboards don’t work for me - how does Chatsie help?
I’m struggling with tapping buttons on the screen. Is there anything which I can do?
See also: I am visually impaired - how do I increase the font size on the phone?
See also: I have dry fingers and other phone keyboards don’t work for me - how does Chatsie help?
See also: What happens if someone is too ill to continue using the phone?
My phone has arrived - what do I do next?
Prep time:
See also: Why do I see a T-Phone logo when I switch my phone on?
mins
See also: Why do I see a T-Phone logo when I switch my phone on?
See also: How do I transfer my contacts / address book from my previous phone?
My phone has arrived - what do I do next?
See also: Why do I see a T-Phone logo when I switch my phone on?
See also: How do I transfer my contacts / address book from my previous phone?
See also: How frequently do I need to charge the battery?
What happens if I go over my 4GB of data?
Prep time:
See also: How good is the coverage in my area?
mins
See also: How good is the coverage in my area?
See also: How much is 4GB of data?
What happens if I go over my 4GB of data?
See also: How good is the coverage in my area?
See also: How much is 4GB of data?
See also: What is included in my contract?
What happens if my referral returns the phone
Prep time:
Can I track my referrals and payments?
mins
Can I track my referrals and payments?
How and when will I get paid?
What happens if my referral returns the phone
Can I track my referrals and payments?
How and when will I get paid?
How does the affiliate referral process work?
What if my friend didn’t use my referral code?
Prep time:
See also: When do I get my reward?
mins
See also: When do I get my reward?
See also: Where can I find my referral invite link?
What if my friend didn’t use my referral code?
See also: When do I get my reward?
See also: Where can I find my referral invite link?
See also: Can I use Chatsie for overseas calls?
What if my phone hasn’t arrived yet?
Prep time:
See also: How much is postage and packaging?
mins
See also: How much is postage and packaging?
See also: After I pay for the phone, how long does it take to arrive?
What if my phone hasn’t arrived yet?
See also: How much is postage and packaging?
See also: After I pay for the phone, how long does it take to arrive?
See also: My phone hasn’t arrived yet - what do I do?
What is Chatsie?
Prep time:
See also: How much does a Chatsie phone cost?
mins
See also: How much does a Chatsie phone cost?
See also: What should I expect to receive in my box?
What is Chatsie?
See also: How much does a Chatsie phone cost?
See also: What should I expect to receive in my box?
See also: Can I try the phone before I pay for it?
What is included in my SIM contract?
Prep time:
See also: How much is 4GB of data?
mins
See also: How much is 4GB of data?
See also: What should I expect to receive in my box?
What is included in my SIM contract?
See also: How much is 4GB of data?
See also: What should I expect to receive in my box?
See also: What is the money back guarantee period?
What is the Chatsie Referral Program?
Prep time:
How do I join the affiliate program?
mins
How do I join the affiliate program?
How does the referral process work?
What is the Chatsie Referral Program?
How do I join the affiliate program?
How does the referral process work?
How and when will I get paid?
What is the money back guarantee period?
Prep time:
See also: Can I cancel my contract?
mins
See also: Can I cancel my contract?
See also: Can I try the phone before I pay for it?
What is the money back guarantee period?
See also: Can I cancel my contract?
See also: Can I try the phone before I pay for it?
See also: Do you offer discounts?
What should I expect to receive in my box?
Prep time:
See also: What is included in the Chatsie SIM contract?
mins
See also: What is included in the Chatsie SIM contract?
See also: How do I use the stylus?
What should I expect to receive in my box?
See also: What is included in the Chatsie SIM contract?
See also: How do I use the stylus?
See also: Can I change the phone case from the one you’ve sent me?
When do I get my reward?
Prep time:
See also: What if my friend didn’t use my referral link?
mins
See also: What if my friend didn’t use my referral link?
See also: Where can I find my referral invite link?
When do I get my reward?
See also: What if my friend didn’t use my referral link?
See also: Where can I find my referral invite link?
See also: Can I use Chatsie for overseas calls?
Which countries do you deliver to?
Prep time:
See also: Can I use Chatsie for overseas calls?
mins
See also: Can I use Chatsie for overseas calls?
See also: Does Chatsie come in different languages?
Which countries do you deliver to?
See also: Can I use Chatsie for overseas calls?
See also: Does Chatsie come in different languages?
See also: Which countries do you deliver to?
Why choose Chatsie?
Prep time:
See also: What is the money back guarantee period?
mins
See also: What is the money back guarantee period?
See also: After I pay for the phone, how long does it take to arrive?
Why choose Chatsie?
See also: What is the money back guarantee period?
See also: After I pay for the phone, how long does it take to arrive?
See also: How much is postage and packaging?
Why do I see a T-Phone logo when I switch my phone on?
Prep time:
See also: How do I use the stylus?
mins
See also: How do I use the stylus?
See also: How do I make a phone call?
Why do I see a T-Phone logo when I switch my phone on?
See also: How do I use the stylus?
See also: How do I make a phone call?
See also: How do I contact you if I need help?
Will I get a monetary reward for referring someone to Chatsie?
Prep time:
See also: Where can I find my referral invite link?
mins
See also: Where can I find my referral invite link?
See also: When do I get my reward?
Will I get a monetary reward for referring someone to Chatsie?
See also: Where can I find my referral invite link?
See also: When do I get my reward?
See also: What if my friend didn't use my referral link?
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Help
Purchasing our phones
Getting set up
Using Chatsie
Safety, security, and health
Partnerships
Referrals
Before you buy
Explore pricing, delivery times, gifting options, and our referral program.
Getting started
Learn how to set up essential features to get started quickly and smoothly
Using your phone
Practical tips for making calls, sending messages and much more!