INTRODUCTION
Chatsie respects your privacy and is committed to protecting your personal data and the privacy and security of all personal information.
Chatsie (or “we”, “us” or “our” in this privacy policy) is a provider of mobile application software. It is important to us that you understand the way in which we collect and process your personal data.
IMPORTANT NOTE: Except where required by law, we will only disclose your personal information to third parties where we have a lawful basis to do so, such as your explicit consent, the performance of our contract with you, or our legitimate interests (as detailed in this policy). We use trusted processors (e.g., IT service providers) under strict contracts to protect your data, but we do not share it for their independent use without your consent.
This includes third-party analytics and advertising providers (such as Google, Meta, and Triple Whale), which only receive limited, consent-based data necessary for performance measurement or marketing attribution. Where applicable, personal identifiers such as email addresses are first hashed using SHA-256 before being shared, and only after you have consented to “Marketing” cookies via our Cookie Policy.
Purpose of this privacy policy
This privacy policy aims to give you information on how Chatsie collects and processes your personal data throughout your use of Chatsie (and all related websites, applications and online services and tools where this policy is referenced, regardless of how you access or use them), when you register as a User**,** interact with us through our Services, or provide consent for cookies and similar technologies. It also tells you what your privacy rights are and how the law protects you.
We will let you know if other Privacy Policies apply
It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting certain types of personal data about you, so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.
Please also read our Cookie Declaration at the bottom of this page for detailed information on how we use cookies, analytics tags, and consent-based advertising tools.
If you would like any additional information about our services or how Chatsie processes your personal data, please contact hello@chatsie.com.
INTRODUCTION
Chatsie respects your privacy and is committed to protecting your personal data and the privacy and security of all personal information.
Chatsie (or “we”, “us” or “our” in this privacy policy) is a provider of mobile application software. It is important to us that you understand the way in which we collect and process your personal data.
IMPORTANT NOTE: Except where required by law, we will only disclose your personal information to third parties where we have a lawful basis to do so, such as your explicit consent, the performance of our contract with you, or our legitimate interests (as detailed in this policy). We use trusted processors (e.g., IT service providers) under strict contracts to protect your data, but we do not share it for their independent use without your consent.
This includes third-party analytics and advertising providers (such as Google, Meta, and Triple Whale), which only receive limited, consent-based data necessary for performance measurement or marketing attribution. Where applicable, personal identifiers such as email addresses are first hashed using SHA-256 before being shared, and only after you have consented to “Marketing” cookies via our Cookie Policy.
Purpose of this privacy policy
This privacy policy aims to give you information on how Chatsie collects and processes your personal data throughout your use of Chatsie (and all related websites, applications and online services and tools where this policy is referenced, regardless of how you access or use them), when you register as a User**,** interact with us through our Services, or provide consent for cookies and similar technologies. It also tells you what your privacy rights are and how the law protects you.
We will let you know if other Privacy Policies apply
It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting certain types of personal data about you, so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.
Please also read our Cookie Declaration at the bottom of this page for detailed information on how we use cookies, analytics tags, and consent-based advertising tools.
If you would like any additional information about our services or how Chatsie processes your personal data, please contact
hello@chatsie.com.INTRODUCTION
Chatsie respects your privacy and is committed to protecting your personal data and the privacy and security of all personal information.
Chatsie (or “we”, “us” or “our” in this privacy policy) is a provider of mobile application software. It is important to us that you understand the way in which we collect and process your personal data.
IMPORTANT NOTE: Except where required by law, we will only disclose your personal information to third parties where we have a lawful basis to do so, such as your explicit consent, the performance of our contract with you, or our legitimate interests (as detailed in this policy). We use trusted processors (e.g., IT service providers) under strict contracts to protect your data, but we do not share it for their independent use without your consent.
This includes third-party analytics and advertising providers (such as Google, Meta, and Triple Whale), which only receive limited, consent-based data necessary for performance measurement or marketing attribution. Where applicable, personal identifiers such as email addresses are first hashed using SHA-256 before being shared, and only after you have consented to “Marketing” cookies via our Cookie Policy.
Purpose of this privacy policy
This privacy policy aims to give you information on how Chatsie collects and processes your personal data throughout your use of Chatsie (and all related websites, applications and online services and tools where this policy is referenced, regardless of how you access or use them), when you register as a User**,** interact with us through our Services, or provide consent for cookies and similar technologies. It also tells you what your privacy rights are and how the law protects you.
We will let you know if other Privacy Policies apply
It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting certain types of personal data about you, so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.
Please also read our Cookie Declaration at the bottom of this page for detailed information on how we use cookies, analytics tags, and consent-based advertising tools.
If you would like any additional information about our services or how Chatsie processes your personal data, please contact
hello@chatsie.com.1. Important information and who we are
Contact details
If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact our data privacy manager using the details set out below.
Full name of legal entity: Chatsie Limited, a company registered in England (Company Number 13169953) with our registered office address at 27, Monomark House, Old Gloucester Street, London, United Kingdom, WC1N 3AX.
Email address: hello@chatsie.com
Data Protection Contact: For any privacy-related queries, including cookie and consent preferences, you can also contact our Data Protection Lead at hello@chatsie.com.
Making a complaint
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (learn more about the ICO). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Changes to our privacy policy
We keep our privacy policy under regular review. From time to time, we may update this Privacy Policy and reserve the right to do so. If we make material updates that affect how we process your data or use cookies and similar technologies, we will update this page and adjust the Cookie Declaration accordingly. We will place a notice online when we make changes to this Privacy Policy.
Your duty to inform us of changes to your personal data
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our services may become inaccessible or not function properly.
We use cookies and similar technologies to run our website, analyse performance, and—where you consent—to improve and measure our advertising. You can manage or withdraw your consent at any time using the “Cookie settings” button. For a full list of cookies in use and their purposes, please refer to the Cookie Declaration below.
1. Important information and who we are
Contact details
If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact our data privacy manager using the details set out below.
Full name of legal entity: Chatsie Limited, a company registered in England (Company Number 13169953) with our registered office address at 27, Monomark House, Old Gloucester Street, London, United Kingdom, WC1N 3AX.
Data Protection Contact: For any privacy-related queries, including cookie and consent preferences, you can also contact our Data Protection Lead at
hello@chatsie.com.
Making a complaint
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (
learn more about the ICO). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Changes to our privacy policy
We keep our privacy policy under regular review. From time to time, we may update this Privacy Policy and reserve the right to do so. If we make material updates that affect how we process your data or use cookies and similar technologies, we will update this page and adjust the Cookie Declaration accordingly. We will place a notice online when we make changes to this Privacy Policy.
Your duty to inform us of changes to your personal data
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our services may become inaccessible or not function properly.
We use cookies and similar technologies to run our website, analyse performance, and—where you consent—to improve and measure our advertising. You can manage or withdraw your consent at any time using the “Cookie settings” button. For a full list of cookies in use and their purposes, please refer to the Cookie Declaration below.
1. Important information and who we are
Contact details
If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact our data privacy manager using the details set out below.
Full name of legal entity: Chatsie Limited, a company registered in England (Company Number 13169953) with our registered office address at 27, Monomark House, Old Gloucester Street, London, United Kingdom, WC1N 3AX.
Data Protection Contact: For any privacy-related queries, including cookie and consent preferences, you can also contact our Data Protection Lead at
hello@chatsie.com.
Making a complaint
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (
learn more about the ICO). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Changes to our privacy policy
We keep our privacy policy under regular review. From time to time, we may update this Privacy Policy and reserve the right to do so. If we make material updates that affect how we process your data or use cookies and similar technologies, we will update this page and adjust the Cookie Declaration accordingly. We will place a notice online when we make changes to this Privacy Policy.
Your duty to inform us of changes to your personal data
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our services may become inaccessible or not function properly.
We use cookies and similar technologies to run our website, analyse performance, and—where you consent—to improve and measure our advertising. You can manage or withdraw your consent at any time using the “Cookie settings” button. For a full list of cookies in use and their purposes, please refer to the Cookie Declaration below.
2. The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We do not collect and hold your Personal Data other than for the purposes of supporting you in your use of the Services.
In addition, we collect certain technical and behavioural data through cookies and similar technologies on our website, in accordance with your consent preferences. These may include analytics cookies (for measuring site performance) and marketing cookies (for advertising attribution via partners such as Google, Meta, and Triple Whale). You can change or withdraw consent at any time via the cookie banner or the “Cookie settings” button.
Broadly, we collect data in three ways:
When you use our online Services to control or manage your Chatsie device
When you request support or contact us for assistance
When you interact with our website or communications, including through cookies, analytics tools, or forms you choose to complete
Within these categories, we may process the following types of information:
Technical Data – includes your internet protocol (IP) address, browser type and version, hardware information, time-zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the App or website. Where collected via cookies or similar technologies, this data is processed only after you have consented to the relevant category (e.g. Analytics or Marketing) through our Cookie Policy.
Usage Data – includes anonymised information about how you use our App, website, products and Services, including interactions captured by analytics tools such as Google Analytics 4 and Triple Whale (when consented).
Communications Data – includes statistical data about how you engage with our Services and, where provided, your e-mail address and related contact details. If you sign up to newsletters, surveys, or events—or interact with our emails—we may track engagement using permitted analytics technologies within those tools.
We also collect, use and share aggregated and statistical data, such as usage trends or demographic information, for analysis and service improvement. “Aggregated Data” may be derived from your personal data but is not considered personal data in law, as it does not directly or indirectly identify you. For example, we may combine usage information from many users to understand which features are most helpful or to improve website performance, without linking that data to any individual.
Please note that Chatsie is built on top of LineageOS, which may store some limited, non-personally identifiable device data for the purpose of measuring installation metrics and ensuring technical stability. This information cannot be used to identify you and is processed in accordance with LineageOS’s own privacy and data handling policies. Read further information.
2. The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We do not collect and hold your Personal Data other than for the purposes of supporting you in your use of the Services.
In addition, we collect certain technical and behavioural data through cookies and similar technologies on our website, in accordance with your consent preferences. These may include analytics cookies (for measuring site performance) and marketing cookies (for advertising attribution via partners such as Google, Meta, and Triple Whale). You can change or withdraw consent at any time via the cookie banner or the “Cookie settings” button.
Broadly, we collect data in three ways:
When you use our online Services to control or manage your Chatsie device
When you request support or contact us for assistance
When you interact with our website or communications, including through cookies, analytics tools, or forms you choose to complete
Within these categories, we may process the following types of information:
Technical Data – includes your internet protocol (IP) address, browser type and version, hardware information, time-zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the App or website. Where collected via cookies or similar technologies, this data is processed only after you have consented to the relevant category (e.g. Analytics or Marketing) through our Cookie Policy.
Usage Data – includes anonymised information about how you use our App, website, products and Services, including interactions captured by analytics tools such as Google Analytics 4 and Triple Whale (when consented).
Communications Data – includes statistical data about how you engage with our Services and, where provided, your e-mail address and related contact details. If you sign up to newsletters, surveys, or events—or interact with our emails—we may track engagement using permitted analytics technologies within those tools.
We also collect, use and share aggregated and statistical data, such as usage trends or demographic information, for analysis and service improvement. “Aggregated Data” may be derived from your personal data but is not considered personal data in law, as it does not directly or indirectly identify you. For example, we may combine usage information from many users to understand which features are most helpful or to improve website performance, without linking that data to any individual.
Please note that Chatsie is built on top of LineageOS, which may store some limited, non-personally identifiable device data for the purpose of measuring installation metrics and ensuring technical stability. This information cannot be used to identify you and is processed in accordance with LineageOS’s own privacy and data handling policies.
Read further information.2. The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We do not collect and hold your Personal Data other than for the purposes of supporting you in your use of the Services.
In addition, we collect certain technical and behavioural data through cookies and similar technologies on our website, in accordance with your consent preferences. These may include analytics cookies (for measuring site performance) and marketing cookies (for advertising attribution via partners such as Google, Meta, and Triple Whale). You can change or withdraw consent at any time via the cookie banner or the “Cookie settings” button.
Broadly, we collect data in three ways:
When you use our online Services to control or manage your Chatsie device
When you request support or contact us for assistance
When you interact with our website or communications, including through cookies, analytics tools, or forms you choose to complete
Within these categories, we may process the following types of information:
Technical Data – includes your internet protocol (IP) address, browser type and version, hardware information, time-zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the App or website. Where collected via cookies or similar technologies, this data is processed only after you have consented to the relevant category (e.g. Analytics or Marketing) through our Cookie Policy.
Usage Data – includes anonymised information about how you use our App, website, products and Services, including interactions captured by analytics tools such as Google Analytics 4 and Triple Whale (when consented).
Communications Data – includes statistical data about how you engage with our Services and, where provided, your e-mail address and related contact details. If you sign up to newsletters, surveys, or events—or interact with our emails—we may track engagement using permitted analytics technologies within those tools.
We also collect, use and share aggregated and statistical data, such as usage trends or demographic information, for analysis and service improvement. “Aggregated Data” may be derived from your personal data but is not considered personal data in law, as it does not directly or indirectly identify you. For example, we may combine usage information from many users to understand which features are most helpful or to improve website performance, without linking that data to any individual.
Please note that Chatsie is built on top of LineageOS, which may store some limited, non-personally identifiable device data for the purpose of measuring installation metrics and ensuring technical stability. This information cannot be used to identify you and is processed in accordance with LineageOS’s own privacy and data handling policies.
Read further information.3. Family Dashboard and Device Insights
As part of certain subscription services, we may provide a feature called the Family Dashboard, which shares select, non-intrusive information about your phone usage and safety indicators with a person of your choosing (your “Trusted Contact”). This information is intended to offer reassurance without compromising your privacy.
The Dashboard may include the following types of data:
General location status (e.g., “At home”) and last known update time
Phone battery and connection status
Device health (software, storage, reboot status)
App usage patterns (most used apps, frequency)
Routine indicators (e.g., time of first phone use, activity level)
Scam protection logs (scam messages flagged or blocked)
Only individuals you authorise as a Trusted Contact will be able to view this dashboard. You may manage, change, or remove a Trusted Contact at any time via your Chatsie settings.
This feature is entirely opt-in and designed to share reassurance-oriented insights while minimising intrusiveness. No message content, call recipients, contact lists, or precise location data are ever shared.
We rely on your explicit consent (UK GDPR Article 6(1)(a)) and/or our legitimate interest in providing value-added safety features (UK GDPR Article 6(1)(f)) as the lawful basis for processing and sharing this data.
You have the right to withdraw your consent at any time by updating your privacy preferences in the app or by contacting us at hello@chatsie.com.
3. Family Dashboard and Device Insights
As part of certain subscription services, we may provide a feature called the Family Dashboard, which shares select, non-intrusive information about your phone usage and safety indicators with a person of your choosing (your “Trusted Contact”). This information is intended to offer reassurance without compromising your privacy.
The Dashboard may include the following types of data:
General location status (e.g., “At home”) and last known update time
Phone battery and connection status
Device health (software, storage, reboot status)
App usage patterns (most used apps, frequency)
Routine indicators (e.g., time of first phone use, activity level)
Scam protection logs (scam messages flagged or blocked)
Only individuals you authorise as a Trusted Contact will be able to view this dashboard. You may manage, change, or remove a Trusted Contact at any time via your Chatsie settings.
This feature is entirely opt-in and designed to share reassurance-oriented insights while minimising intrusiveness. No message content, call recipients, contact lists, or precise location data are ever shared.
We rely on your explicit consent (UK GDPR Article 6(1)(a)) and/or our legitimate interest in providing value-added safety features (UK GDPR Article 6(1)(f)) as the lawful basis for processing and sharing this data.
You have the right to withdraw your consent at any time by updating your privacy preferences in the app or by contacting us at
hello@chatsie.com.3. Family Dashboard and Device Insights
As part of certain subscription services, we may provide a feature called the Family Dashboard, which shares select, non-intrusive information about your phone usage and safety indicators with a person of your choosing (your “Trusted Contact”). This information is intended to offer reassurance without compromising your privacy.
The Dashboard may include the following types of data:
General location status (e.g., “At home”) and last known update time
Phone battery and connection status
Device health (software, storage, reboot status)
App usage patterns (most used apps, frequency)
Routine indicators (e.g., time of first phone use, activity level)
Scam protection logs (scam messages flagged or blocked)
Only individuals you authorise as a Trusted Contact will be able to view this dashboard. You may manage, change, or remove a Trusted Contact at any time via your Chatsie settings.
This feature is entirely opt-in and designed to share reassurance-oriented insights while minimising intrusiveness. No message content, call recipients, contact lists, or precise location data are ever shared.
We rely on your explicit consent (UK GDPR Article 6(1)(a)) and/or our legitimate interest in providing value-added safety features (UK GDPR Article 6(1)(f)) as the lawful basis for processing and sharing this data.
You have the right to withdraw your consent at any time by updating your privacy preferences in the app or by contacting us at
hello@chatsie.com.4. How is your personal data collected
We use different methods to collect data from and about you, including through both direct interactions and automated technologies, depending on how you use our services.
Direct interactions.
This includes personal data you provide when you:
(a) access our online Services;
(b) request marketing or product information to be sent to you;
(c) enter a promotion, quiz, or survey;
(d) give us feedback or contact us; or
(e) take part in our workshops or events where you may purchase Chatsie.
Automated technologies or interactions. As you interact with Chatsie, we automatically collect Technical Data about your device, browsing actions and patterns. We collect this personal data by using cookies, server logs, pixels, and similar technologies.
4. How is your personal data collected
We use different methods to collect data from and about you, including through both direct interactions and automated technologies, depending on how you use our services.
Direct interactions.
This includes personal data you provide when you:
(a) access our online Services;
(b) request marketing or product information to be sent to you;
(c) enter a promotion, quiz, or survey;
(d) give us feedback or contact us; or
(e) take part in our workshops or events where you may purchase Chatsie.
Automated technologies or interactions. As you interact with Chatsie, we automatically collect Technical Data about your device, browsing actions and patterns. We collect this personal data by using cookies, server logs, pixels, and similar technologies.
4. How is your personal data collected
We use different methods to collect data from and about you, including through both direct interactions and automated technologies, depending on how you use our services.
Direct interactions.
This includes personal data you provide when you:
(a) access our online Services;
(b) request marketing or product information to be sent to you;
(c) enter a promotion, quiz, or survey;
(d) give us feedback or contact us; or
(e) take part in our workshops or events where you may purchase Chatsie.
Automated technologies or interactions. As you interact with Chatsie, we automatically collect Technical Data about your device, browsing actions and patterns. We collect this personal data by using cookies, server logs, pixels, and similar technologies.
5. How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
To provide you with the Services in relation to Chatsie.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal obligation.
Where you have given your explicit consent. For example, when you accept cookies for analytics or marketing, or when you subscribe to receive marketing emails.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of the ways we plan to use your personal data and the lawful bases we rely on to do so. We have also identified what our legitimate interests are, where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Lawful basis for processing including basis of legitimate interest
To manage our relationship with you in providing the App and Services
(a) Identity
(b) Marketing and communications
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how users use our App, products/services)
To administer and protect our business and our services (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud
(b) Necessary to comply with a legal obligation
To understand and improve how people use our website and marketing materials (via analytics cookies and pixels)
Consent (analytics cookies)
Legitimate interest (where aggregated or anonymised data is used to improve service performance)
To measure and optimise our advertising campaigns (via marketing cookies, pixels, and consent-based integrations with platforms such as Google Ads, Meta, and Triple Whale)
(a) Technical
(b) Usage
(c) Hashed identifiers (e.g., email)
Consent (marketing cookies)
When enabled, any personal identifiers shared are hashed (SHA-256) and transmitted only after consent
To enable you to partake in a competition or complete a survey
(a) Marketing and communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to study how users use the Platform and to develop and grow our business)
To use data analytics to improve our App, products/services, marketing, user and partner relationships and experiences
Necessary for our legitimate interests (to define types of users for certain services and to keep our services updated and relevant, to develop our business and to inform our marketing strategy)
To assess creditworthiness and determine eligibility for certain services through a soft credit check
(a) Identity
(b) Financial
(a) Necessary for our legitimate interests (to assess eligibility for certain services and manage financial risk)
(b) Necessary to perform a contract with you (if applicable)
To provide Trusted Contacts with reassurance-based insights about a user's wellbeing via the Family Dashboard
(a) Behavioural (derived usage data)
(b) Limited location/device health data
(a) Consent
(b) Legitimate Interests (providing reassurance features as part of the subscription service)
To send newsletters, educational content, or offers you have opted in to receive (via Klaviyo or Substack)
(a) Identity
(b) Marketing and communications
Consent (email marketing) — you can opt out at any time using the unsubscribe link or by contacting us at hello@chatsie.com
Third-party marketing
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
Opting Out
You can ask us or third parties to stop sending you marketing messages at any time by clicking the “unsubscribe” link in our emails or contacting us at hello@chatsie.com.
If you have consented to marketing cookies, you can also withdraw that consent at any time via the cookie banner or the “Cookie settings” button. When you withdraw consent, marketing tags (such as Meta or Google Ads) will stop running, and no further data will be sent to those platforms.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of your use of the Platform or any associated services (for example, transactional emails related to your purchase or subscription).
6. International transfers
Chatsie stores and processes personal data within the United Kingdom and the European Economic Area (EEA). However, certain trusted third-party service providers we use—such as Google, Meta, Triple Whale, and Klaviyo—may process limited data in countries outside of the UK and EEA (for example, the United States).
Where such transfers occur, we ensure that your personal data remains protected through the use of legally approved transfer mechanisms, including the UK International Data Transfer Agreement (IDTA) or the European Commission’s Standard Contractual Clauses (SCCs), as applicable. These safeguards ensure that an equivalent level of data protection is maintained.
We always ensure that such third parties have the appropriate contractual and technical safeguards in place to comply with the UK GDPR.
At the time of publication, you can view our third party’s data processing provisions in the Bubble Data Processing Agreement.
If we need to transfer your personal data out of the UK or the EEA in future, we will continue to ensure an appropriate degree of protection is afforded to it. Please contact us if you would like further information on the specific mechanisms used by us when transferring your personal data outside the UK or EEA.
7. Data security and location
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed.
We always keep personal information in secure locations within the EEA with strict access controls. For users based in the UK or EU, our data processing and storage takes place within the United Kingdom or EEA. Certain processors (such as Google, Meta, Triple Whale, and Klaviyo) may process limited data outside these areas, but only under approved transfer safeguards, as described in Section 6.
In addition, we limit access to your personal data to those employees and other third parties who strictly need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
If you believe your data may have been misused or accessed without authorisation, please contact us immediately at hello@chatsie.com so we can investigate and take appropriate action.
8. Data retention
How long will you use my personal data for?
We will only retain your personal data for as long as reasonably necessary to provide the Services you have requested (typically up to 6 months after your subscription ends, unless extended for ongoing support).
We may retain certain personal contact data for up to 6 years in the event of a complaint or potential litigation, in line with UK limitation periods. For anonymised or aggregated data used in research or statistics, retention may be indefinite as it no longer identifies you.
If you withdraw consent or request deletion, we will stop processing your personal data for that purpose and, where possible, delete or anonymise it. In some cases, residual copies may remain in secure backups for a limited period for compliance or disaster-recovery purposes, after which they are permanently erased.
In some circumstances, we will anonymise your personal data (so that it can no longer be associated with you) for research, statistical, or service-improvement purposes, in which case we may use this information indefinitely without further notice to you.
9. Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. If you wish to exercise any of these rights, please e-mail hello@chatsie.com.
You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure (“the right to be forgotten”) of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully, or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
In addition to the above, you also have rights specific to analytics and marketing data collected through cookies and similar technologies:
To withdraw or change your cookie consent at any time via the “Cookie settings” link in the footer or the cookie banner. This will immediately update which analytics or marketing tags are active.
To opt out of marketing communications by clicking “unsubscribe” in our emails or contacting us directly.
To help us protect your information, we may need to verify your identity before acting on any request. We aim to respond to all legitimate requests as quickly as possible.
For some of our products and services, you can delete your account or certain information directly from within the product or service interface.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation that makes you want to object to processing on this ground, as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing or marketing attribution purposes. If you object to marketing or analytics processing based on cookies or tracking pixels, you can also update your consent preferences via the “Cookie settings” button or the cookie banner. Once updated, these technologies will immediately stop collecting new data about you. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
If you want us to establish the data’s accuracy.
Where our use of the data is unlawful but you do not want us to erase it.
Where you need us to hold the data even if we no longer require it, as you need it to establish, exercise or defend legal claims.
You have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.
You may also request that we restrict the use of your data collected via cookies or marketing technologies while we review or update your consent preferences.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format.
Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.
If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
No fee usually required
You will not have to pay a fee to access your personal data. This includes any data we hold in relation to your account, app activity, consent preferences, or marketing communications.
However, we reserve the right to charge a reasonable fee to process subject access requests if your request is clearly unfounded, repetitive, or excessive.
If your request concerns consent records (for example, your cookie-consent history or marketing-opt-in status), we will provide this information free of charge in accordance with applicable data-protection laws.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally, it could take us longer than a month if your request is particularly complex or if you have made a number of requests. In this case, we will notify you and keep you updated.
Requests related to consent or marketing preferences (such as cookie-consent records or email opt-outs) are usually processed more quickly. You can also update or withdraw these consents at any time directly through the “Cookie settings” button or the unsubscribe options provided in our communications.
10. Glossary
Legitimate Interest means the interest of our business in conducting and managing our operations to enable us to give you the best service, experience, and protection possible. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. For example, we may rely on legitimate interest when processing anonymised analytics to improve Chatsie’s performance or to detect technical issues, but not for personalised marketing or ad tracking — those activities always require your consent. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting hello@chatsie.com.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract. In respect to Chatsie, that is the performance of our agreement with you to make the App and its services available.
Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.
UK GDPR means the UK’s implementation of the General Data Protection Regulation.
External third parties
Service providers acting as processors who provide our IT and system administration services.
Providers of our cloud services such as AWS, Azure and Google.
Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance and accounting services.
Regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
11. Cookies
Our services use cookies to distinguish you from other users of our services. This helps us to provide you with a good experience when you browse our website and also allows us to improve our services.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer (or mobile device) if you agree. Cookies contain information that is transferred to your computer’s hard drive.
We use different types of cookies for different purposes:
Strictly necessary cookies – required for core functionality such as security, accessibility, and remembering your cookie preferences.
Analytics cookies – help us understand how visitors use our website (for example, through Google Analytics 4 or Triple Whale) so we can improve content and performance.
Marketing cookies – used by advertising platforms (such as Meta and Google Ads) to measure campaign effectiveness and deliver relevant ads, only if you have consented to marketing cookies.
Preference cookies – remember your choices such as region or display preferences.
You can find more information about the individual cookies we use and the purposes for which we use them in our Cookie Declaration below.
You can manage or withdraw your consent for non-essential cookies at any time by clicking the “Cookie settings” button.
You can also block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our website
12. E-Commerce Regulations and Distance Selling
If you have chosen to buy Chatsie online (“Order”) instead of in person from one of our sales representatives, our Terms and Conditions shall apply once you have reviewed and paid for your online Order.
When ordering online, please complete the Order form provided on the Website and ensure that you review the contents of your Order carefully, including checking the Plan selected. You will be given an opportunity to correct any errors made on the Order form on the Order review page.
Once your Order has been placed, a contract to which the Terms and Conditions apply for the sale of Chatsie will begin when your Order is accepted by us.
In line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 30 days from the date of delivery of your Order. In the event that your Order is cancelled, we shall refund you in full.
If you cancel your Order after you have received the smartphone, return the phone in its original packaging to the address set out below:
Chatsie Ltd
27 Old Gloucester Street
London WC1N 3AX
For digital-only services or subscriptions (such as Chatsie Premium or Assure), your right to cancel applies for 30 days from purchase unless you have already accessed or activated the service, in which case you acknowledge that the service has begun and the right to cancel may no longer apply.
Where consent has been given, purchase information (such as order ID, value, and product type) may also be processed by analytics and marketing platforms like Stripe, Google Ads, Meta, and Triple Whale for performance reporting. This data is used in accordance with your cookie and marketing consent preferences.
A copy of these Terms and Conditions will be provided to you with your electronic receipt. If you have any questions relating to your order, please telephone +44 204 574 6192 or email hello@chatsie.com.