To keep your old number you will need to provide us with a PAC code, your current number, name and email address. To get a PAC code text “PAC” to 65075 from your current number. Then either call us on 020 4524 0751 or email us hello@chatsie.com with the PAC code, your name, email address, and original number.

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There may be a short period of time when your Chatsie phone is in transit and the number has transferred more efficiently than we’d like, which will temporarily leave you without service on your old phone. This is rare and if it does happen, will affect you for 24-48 hours. 

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A more likely scenario is the number porting takes longer than we’d like. That simply means you keep using your old SIM/handset until everything has been transferred (this process shouldn’t drag on for longer than 24-48 hours of receiving the Chatsie phone). 

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If you are experiencing issues, call us straight away on 020 4524 0751 or email us hello@chatsie.com and we’ll work hard to resolve it quickly.