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I am being asked to accept the Terms and Conditions - what is involved here?

All companies are required for customers to accept their terms and conditions. It is UK law for companies to explicitly ask customers to accept their Ts and Cs. They primarily outline our obligations to you and yours to us. We have summarised the key points to be aware of below, but this cannot be considered as legal advice. If you are unsure at all, read the full document (which can be found here) and/or ask a friend or relative to help.

Summary

  • We agree to supply a high quality handset to you and guarantee that it is certified for use in the UK.
  • Under our partnership agreement with Honest Mobile, through them, we agree to provide you with a high quality working phone network that enables you to make calls, send text messages, and use data in the UK. 
  • We have committed to the law outlined in the consumer protection act of 1987 (UK) meaning these phones are in good working order, they are certified for UK consumer use, we resolve issues for you quickly, and we communicate any changes explicitly and clearly to you. 
  • You agree to use the phones in a lawful manner and if you become involved in illegal activity, we have the right to take the service away from you.

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