Can I buy a wallet?

Can I change the phone case from the one you’ve sent me?

Can I make calls over Wi-Fi?

How do I change the SIM card?

How do I transfer my contacts / address book from my previous phone?

How do I turn on Wi-Fi calling?

How do I use the stylus?

How frequently do I need to charge the battery?

I am being asked to accept the Terms and Conditions - what is involved here?

My phone has arrived - what do I do next?

Video Guide: How to set your security PIN on Chatsie

Why do I see a T-Phone logo when I switch my phone on?

How do I access my apps?

How do I add more apps?

How do I block a number?

How do I delete text messages?

How do I increase, turn up or change the volume? My calls, ringer, ringtone and/or notification sounds are too loud / quiet

How do I make a phone call?

How do I save a new number?

How do I send a (dictated) message?

How do I send a (written) text message?

How to read text messages on a Chatsie phone (Video guide)

How to read text messages on a Chatsie phone (video guide)

I am in a new location - how do I get on the Wi-Fi?

Video Guide: How to answer a call with Chatsie

Video Guide: How to connect to Wi-Fi

Video Guide: How to help out remotely and use Chatsie's screen-viewing feature

Video Guide: How to save a contact on Chatsie

Video Guide: How to send a dictated text message

Can my relatives / carers help me if I get stuck?

How do I contact you if I need help?

I am being asked to refresh my phone - why?

I think I’ve been hacked - what do I do now?