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Select Chatsie plan
£299

Handset only

£199 + £19p/m

Handset + 24 month year SIM

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Getting set up

26 articles

Unboxing & setup

Can I change the phone case from the one you’ve sent me?
How do I change the SIM card?
How do I transfer my contacts / address book from my previous phone?
How do I use the stylus?
How frequently do I need to charge the battery?
I am being asked to accept the Terms and Conditions - what is involved here?
Why do I see a T-Phone logo when I switch my phone on?

Learning the basics

How do I access my apps?
How do I add more apps?
How do I block a number?
How do I delete text messages?
How do I make a phone call?
How do I send a (dictated) message?
How do I send a (written) text message?
How to read text messages on a Chatsie phone (Video guide)
How to read text messages on a Chatsie phone (video guide)
I am in a new location - how do I get on the Wi-Fi?

Getting support

Can my relatives / carers help me if I get stuck?
How do I contact you if I need help?
I am being asked to refresh my phone - why?
I think I’ve been hacked - what do I do now?
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Help

Purchasing our phones
Getting set up
Using Chatsie
Safety, security, and health
Partnerships
Referrals
Before you buy
Explore pricing, delivery times, gifting options, and our referral program.
Getting started
Learn how to set up essential features to get started quickly and smoothly
Using your phone
Practical tips for making calls, sending messages and much more!