Frequently asked questions

Can I cancel my SIM contract?

Prep time:

See also: What is included in my contract?

mins

See also: What is included in my contract?

See also: Can I try the phone before I pay for it?

Can I cancel my SIM contract?

See also: What is included in my contract?

See also: Can I try the phone before I pay for it?

See also: What is the money back guarantee period?

Can I make calls over Wi-Fi?

Prep time:

mins

Can I make calls over Wi-Fi?

Can I transfer / keep my photos from my old phone Chatise?

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How do I access my apps?

mins

How do I access my apps?

Video Guide: How to set up a Google account and start using apps on Chatsie

Can I transfer / keep my photos from my old phone Chatise?

How do I access my apps?

Video Guide: How to set up a Google account and start using apps on Chatsie

How do I change the SIM card?

Can my relatives / carers help me if I get stuck?

Prep time:

See also: How do I make a phone call?

mins

See also: How do I make a phone call?

See also: How frequently do I need to charge the battery?

Can my relatives / carers help me if I get stuck?

See also: How do I make a phone call?

See also: How frequently do I need to charge the battery?

See also: How do I contact you if I need help?

Chatsie Scam Shield: Why has this message been flagged? What do I do if a message is suspicious?

Prep time:

How do I access online banking?

mins

How do I access online banking?

How do I add and use Whatsapp?

Chatsie Scam Shield: Why has this message been flagged? What do I do if a message is suspicious?

How do I access online banking?

How do I add and use Whatsapp?

Does the phone support location sharing? How do I find my phone if it is lost?

Does Chatsie offer customer support?

Prep time:

See also: What is Chatsie?

mins

See also: What is Chatsie?

See also: Why choose Chatsie?

Does Chatsie offer customer support?

See also: What is Chatsie?

See also: Why choose Chatsie?

See also: How much does a Chatsie phone cost?

Does the phone support location sharing? How do I find my phone if it is lost?

Prep time:

Video Guide: How to add apps on Chatsie

mins

Video Guide: How to add apps on Chatsie

Video Guide: How to set up a Google account and start using apps on Chatsie

Does the phone support location sharing? How do I find my phone if it is lost?

Video Guide: How to add apps on Chatsie

Video Guide: How to set up a Google account and start using apps on Chatsie

How do I use Google Maps?

How do I access my apps?

Prep time:

See also: How do I make a phone call?

How do I contact you if I need help?

See also: Can my relatives / carers help me if I get stuck?

See also: How do I make a phone call?

See also: How do I send a (written) text message?

How do I increase, turn up or change the volume? My calls, ringer, ringtone and/or notification sounds are too loud / quiet

Prep time:

Is the phone compatible with hearing aids? How do Chatsie phones accommodate the Hard of Hearing/Deaf?

mins

Is the phone compatible with hearing aids? How do Chatsie phones accommodate the Hard of Hearing/Deaf?

Video Guide: How to change tap sensitivity on Chatsie

How do I increase, turn up or change the volume? My calls, ringer, ringtone and/or notification sounds are too loud / quiet

Is the phone compatible with hearing aids? How do Chatsie phones accommodate the Hard of Hearing/Deaf?

Video Guide: How to change tap sensitivity on Chatsie

How do I make and receive video calls?

How do I transfer my contacts / address book from my previous phone?

Prep time:

See also: Why choose Chatsie?

How much does Chatsie cost?

See also: Does Chatsie offer customer support?

See also: Why choose Chatsie?

See also: Can I try the phone before I pay for it?

How much does delivery cost

Prep time:

See also: My phone hasn’t arrived yet - what do I do?

mins

See also: My phone hasn’t arrived yet - what do I do?

See also: What should I expect to receive in my box?

How much does delivery cost

See also: My phone hasn’t arrived yet - what do I do?

See also: What should I expect to receive in my box?

See also: Can I try the phone before I pay for it?

How much will Chatsie cost for our members?

Prep time:

See also: How do I market Chatsie to my community?

mins

See also: How do I market Chatsie to my community?

See also: What happens if our customer / member has a problem with their Chatsie phone?

How much will Chatsie cost for our members?

See also: How do I market Chatsie to my community?

See also: What happens if our customer / member has a problem with their Chatsie phone?

See also: What happens if someone changes their mind and comes to us to sort it out?

I am being asked to refresh my phone - why?

Prep time:

See also: Why do I see a T-Phone logo when I switch my phone on?

mins

See also: Why do I see a T-Phone logo when I switch my phone on?

See also: Why choose Chatsie?

mins

See also: Why choose Chatsie?

See also: Does Chatsie offer customer support?

What is the price of a Chatsie phone?

See also: Why choose Chatsie?

See also: Does Chatsie offer customer support?

See also: What is Chatsie?

Will I get a monetary reward for referring someone to Chatsie?

Prep time:

See also: Where can I find my referral invite link?

mins

See also: Where can I find my referral invite link?

Frequently asked questions

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