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6 ways to help your elderly parent or grandparent engage with a smartphone

Introduction

Smartphones often get a bad reputation, but they’ve revolutionised convenience. We can bank and shop on the go, stay connected with loved ones worldwide, and get instant directions anywhere. Yet, for many older adults, smartphones seem intimidating. Learning to use one can significantly improve their quality of life. The good news? Seniors tend to have more disciplined screen habits than younger users, so they can enjoy the benefits without the downsides.

If you’re trying to guide your elderly parent or grandparent into adopting a smartphone, patience and the right approach make all the difference. Here’s how you can ease them in:

  1. Reflect on your own behaviour

Are you checking your phone mid-conversation? Constant notifications and distracted interactions aren’t a great advertisement for smartphones. Be mindful of how you use your phone around them—demonstrating control and purpose will make it more appealing.

  1. Use a smartphone for good

Show real-world benefits. For example, take a picture of a wonderful meal at a small restaurant and leave a review right away. Explain how customers can help small businesses thrive in the digital age. This reinforces how technology empowers everyday people.

  1. Highlight practical utility

A smartphone isn’t just a gadget—it’s a tool. Demonstrate useful apps:

  • Instant payments with services like Wise or PayPal
  • NHS app for prescriptions and medical records
  • Google Maps for effortless navigation

Seeing these apps in action can be more convincing than words.

  1. Show them the emotional value

Nothing connects generations like shared memories. Open your phone and show them family photos, videos, or voice notes from loved ones. This bridges the gap between technology and human connection.

  1. Use YouTube to spark nostalgia

Many seniors already love YouTube—nearly 10% of users are over 65! Show them music performances, classic TV clips, or historical events they remember. Engaging with familiar content can make a smartphone feel less foreign.

  1. Don’t just hand it over - support them

Once they’re ready to try a smartphone (we’re biased towards Chatsie, of course!), ongoing support is key. Help them set up contacts, adjust font sizes, and practice basic functions.

Next week, we’ll share tips on guiding your loved one after they’ve started using a smartphone. Stay tuned!

10th March 2025
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2 minutes