If you have paid by card, expect to receive the phone in 2-3 days (we send them via First Class Tracked delivery).
If you have paid by direct debit, we’ll send you the phone when the payment clears (which can be up to 1 week) and it should arrive within 2-3 days from there.
Between 1-2 working days (we send them via First Class Tracked delivery).
Yes, you can! You have a 30-day window from the day you receive your phone to decide if it's right for you. That’s twice as long as most other phone companies give you.
After 30 days, your 24-month contract with us begins. You can find all the details in our Terms and Conditions on our website, here. Since it’s a legal agreement, if you default on payments or try to cancel through your bank, we may need to cancel your contract and recover the phone, along with any remaining unpaid balance for the contract term.
Don’t worry—this process isn’t immediate. You’ll have plenty of time and notifications to resolve any issues first.
If we don’t hear from you within 30 days of a default or forced cancellation, your phone will be locked, you’ll lose access to your network and Chatsie software, and your case may be passed to a debt collection agency.
Are you buying a Chatsie phone to help a friend or family member keep in touch? We understand that this can be difficult so are on hand to help at any point. We have a blog which can help - read it here. -but in summary:
The recipient will then receive the phone with your note (if applicable) and no receipt / price details so it very much feels like a “gift”.
Right now, just the UK (England, Northern Ireland, Wales, Scotland).
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