Chatsie Support & FAQs — We’re Here to Help

What is included with Chatsie Assure?

Chatsie Assure is our complete smartphone and support package — designed to give you everything you need to stay connected, safe, and confident from day one. For £24.99 per month for 24 months + £99 upfront, you get: Your phone, ready to go: - A brand new Chatsie smartphone with a large screen, large text, and an easy, text-based menu - Pre-installed Chatsie software with shortcuts, voice dictation, and clear navigation - Set up and ready straight out of the box — just switch it on and start using it Your connection: - SIM card included and already inserted - Unlimited UK calls and texts 4GB of monthly data - Honest Mobile network coverage, using Vodafone and Three for excellent UK reach Your reassurance: - Family Dashboard – loved ones can see gentle wellbeing indicators without intruding - Scam Shield – quietly scans and flags suspicious messages - 24/7 UK phone support – speak to a trained, friendly human anytime, day or night - Next-day free replacement handset – if your phone is lost, stolen, or damaged Chatsie Assure isn’t just about the phone — it’s about knowing you have the tools, the connection, and the support to use it with confidence, every single day.

What is included with Chatsie Assure?

Chatsie Assure is our complete smartphone and support package — designed to give you everything you need to stay connected, safe, and confident from day one. For £24.99 per month for 24 months + £99 upfront, you get: Your phone, ready to go: - A brand new Chatsie smartphone with a large screen, large text, and an easy, text-based menu - Pre-installed Chatsie software with shortcuts, voice dictation, and clear navigation - Set up and ready straight out of the box — just switch it on and start using it Your connection: - SIM card included and already inserted - Unlimited UK calls and texts 4GB of monthly data - Honest Mobile network coverage, using Vodafone and Three for excellent UK reach Your reassurance: - Family Dashboard – loved ones can see gentle wellbeing indicators without intruding - Scam Shield – quietly scans and flags suspicious messages - 24/7 UK phone support – speak to a trained, friendly human anytime, day or night - Next-day free replacement handset – if your phone is lost, stolen, or damaged Chatsie Assure isn’t just about the phone — it’s about knowing you have the tools, the connection, and the support to use it with confidence, every single day.

What is included with Chatsie Assure?

Chatsie Assure is our complete smartphone and support package — designed to give you everything you need to stay connected, safe, and confident from day one. For £24.99 per month for 24 months + £99 upfront, you get: Your phone, ready to go: - A brand new Chatsie smartphone with a large screen, large text, and an easy, text-based menu - Pre-installed Chatsie software with shortcuts, voice dictation, and clear navigation - Set up and ready straight out of the box — just switch it on and start using it Your connection: - SIM card included and already inserted - Unlimited UK calls and texts 4GB of monthly data - Honest Mobile network coverage, using Vodafone and Three for excellent UK reach Your reassurance: - Family Dashboard – loved ones can see gentle wellbeing indicators without intruding - Scam Shield – quietly scans and flags suspicious messages - 24/7 UK phone support – speak to a trained, friendly human anytime, day or night - Next-day free replacement handset – if your phone is lost, stolen, or damaged Chatsie Assure isn’t just about the phone — it’s about knowing you have the tools, the connection, and the support to use it with confidence, every single day.

Can I use Chatsie for overseas calls?

If you choose to purchase a phone that includes a SIM our network partnership with Honest Mobile, you are entitled to 5 days of free EU roaming on every trip, after that you will not be able to access roaming. ‍ If you are calling an international number from the UK which has an associated cost, you will not be able to complete it as there is a £0 payment limit on the SIM. ‍ If you have relatives abroad and want to be in touch with them regularly by phone or message, internet-based apps like Whatsapp & Facebook Messenger provide a free service. ‍ Contact us on 020 4524 0751 / hello@chatsie.com if you would like to make a separate payments to set up international calls or additional data roaming.

Can I use Chatsie for overseas calls?

If you choose to purchase a phone that includes a SIM our network partnership with Honest Mobile, you are entitled to 5 days of free EU roaming on every trip, after that you will not be able to access roaming. ‍ If you are calling an international number from the UK which has an associated cost, you will not be able to complete it as there is a £0 payment limit on the SIM. ‍ If you have relatives abroad and want to be in touch with them regularly by phone or message, internet-based apps like Whatsapp & Facebook Messenger provide a free service. ‍ Contact us on 020 4524 0751 / hello@chatsie.com if you would like to make a separate payments to set up international calls or additional data roaming.

Can I use Chatsie for overseas calls?

If you choose to purchase a phone that includes a SIM our network partnership with Honest Mobile, you are entitled to 5 days of free EU roaming on every trip, after that you will not be able to access roaming. ‍ If you are calling an international number from the UK which has an associated cost, you will not be able to complete it as there is a £0 payment limit on the SIM. ‍ If you have relatives abroad and want to be in touch with them regularly by phone or message, internet-based apps like Whatsapp & Facebook Messenger provide a free service. ‍ Contact us on 020 4524 0751 / hello@chatsie.com if you would like to make a separate payments to set up international calls or additional data roaming.

Can I use my phone abroad?

Yes you can! If you plan to go abroad, get in touch with us and we will unlock your Roaming Cap. We keep the cap locked to help prevent scam calls and accidental charges when based in the UK. If you chose our SIM-included package with Honest mobile, your roaming charges are set out below. ‍If you use your own SIM, check what the roaming charges are from your network provider. ‍ Chatsie SIM-include Roaming Summary Contact Chatsie Support to unlock your cap if you plan to travel and use your Chatsie Phone abroad EU roaming: Free for 5 days per trip, then £2/day World roaming: Available with daily cap – contact the Chatsie team to unlock Roaming charges depend on which Zone you are travelling Unlimited calls and texts to UK numbers while roaming in the EU World roaming usage beyond bundles is pay-as-you-go ‍ Using your phone in the EU You get 5 days of free EU roaming on every trip – and you can take as many trips as you like. From day 6 onwards, EU roaming costs £2/day. What’s included while in the EU: Calls: Unlimited to UK numbers. Calls to EU numbers cost 7p/minute. Texts: Unlimited to UK numbers. Texts to EU numbers cost 7p/message. Data: You can use your UK data allowance abroad – up to 4GB per month while roaming. ‍ Using your phone outside the EU Travelling beyond the UK and EU? You can still use your phone with the Classic SIM – just turn on world roaming in the Honest Mobile app. Roaming charges apply based on which country you’re in. However, once you hit the daily price cap, a roaming bundle kicks in automatically, meaning you won’t be charged extra that day. ‍ Roaming charges by zone ‍ Zone 1: Daily price cap: £7.50/day Calls to UK: 30p/min Receiving calls: 9p/min Data: £3/MB Texts to UK: 21p/message ‍ Zone 2: Daily price cap: £18.50/day Calls to UK: 84p/min Receiving calls: 60p/min Data: £3/MB Texts to UK: 21p/message ‍ Zone 3: Daily price cap: £18.50/day Calls to UK: 84p/min Receiving calls: 60p/min Data: £3/MB Texts to UK: 21p/message ‍ Roaming bundles (after you hit the daily cap) Bundles include: Zone 1: Up to 1GB/day, 200 minutes/day to UK numbers, 200 texts/day to UK numbers Zone 2: Up to 50MB/day, 20 minutes/day to UK numbers, 10 texts/day to UK numbers Zone 3: Up to 5MB/day, 5 minutes/day to UK numbers, 5 texts/day to UK numbers Note: Actual usage counts toward your 4GB monthly roaming data allowance. ‍ Which countries are in each zone? Zone 1 countries: Albania, Argentina, Armenia, Australia, Brazil, Brunei, Canada, Chile, China, Colombia, Costa Rica, Ecuador, El Salvador, Faroe Islands, Gabon, Georgia, Guatemala, Honduras, Hong Kong, India, Indonesia, Israel, Japan, Kazakhstan, Kuwait, Kyrgyzstan, Malaysia, Mexico, Myanmar, New Zealand, Nicaragua, Niger, Nigeria, Pakistan, Panama, Paraguay, Puerto Rico, Qatar, Russia, Singapore, South Africa, South Korea, Sri Lanka, Taiwan, Thailand, Turkey, Ukraine, United States, Uruguay ‍ Zone 2 countries: Afghanistan, Anguilla, Antigua and Barbuda, Azerbaijan, Bahrain, Bangladesh, Barbados, Belarus, Bermuda, Bosnia and Herzegovina, Botswana, British Virgin Islands, Cayman Islands, Congo, Cote d’Ivoire, Dominica, Dominican Republic, Egypt, Fiji, Ghana, Greenland, Grenada, Guam, Guinea, Haiti, Iraq, Jamaica, Jordan, Kenya, Kosovo, Macau, Macedonia, Moldova, Montenegro, Montserrat, Morocco, Oman, Palestine, Papua New Guinea, Peru, Rwanda, Saudi Arabia, Senegal, Serbia, St. Kitts and Nevis, St. Lucia, St. Vincent & the Grenadines, Tajikistan, Tonga, Tunisia, Turks and Caicos Islands, United Arab Emirates, Uzbekistan, Vietnam, Yemen ‍ Zone 3 countries: Algeria, Andorra, Angola, Aruba, Bahamas, Belize, Benin, Bhutan, Bolivia, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Congo Dem Rep, Cuba, Djibouti, Equatorial Guinea, Ethiopia, French Polynesia, Gambia, Guinea-Bissau, Guyana, Iran, Laos, Lebanon, Libya, Madagascar, Malawi, Maldives, Mali, Mauritania, Mauritius, Mongolia, Mozambique, Namibia, Nepal, Netherlands Antilles, New Caledonia, On Sea, Over the Air, Philippines, Sao Tome and Principe, Seychelles, Sierra Leone, South Sudan, Sudan, Suriname, Syria, Tanzania, Togo, Trinidad and Tobago, Turkmenistan, Uganda, Vanuatu, Venezuela, Zambia, Zimbabwe ‍ ‍ International calls and texts (not included in roaming) Calls or texts to international numbers (not UK numbers) are charged separately: ‍ Zone 1: Calls to international numbers: 47p/min Receiving calls: 9p/min Sending texts to international numbers: 21p/message ‍ Zone 2 & 3: Calls to international numbers: 107p/min Receiving calls: 60p/min Sending texts to international numbers: 21p/message ‍ Still unsure? Get in touch – we’re happy to help. Call uson 0202 4524 0751 or email us on hello@chatsie.com

Can I use my phone abroad?

Yes you can! If you plan to go abroad, get in touch with us and we will unlock your Roaming Cap. We keep the cap locked to help prevent scam calls and accidental charges when based in the UK. If you chose our SIM-included package with Honest mobile, your roaming charges are set out below. ‍If you use your own SIM, check what the roaming charges are from your network provider. ‍ Chatsie SIM-include Roaming Summary Contact Chatsie Support to unlock your cap if you plan to travel and use your Chatsie Phone abroad EU roaming: Free for 5 days per trip, then £2/day World roaming: Available with daily cap – contact the Chatsie team to unlock Roaming charges depend on which Zone you are travelling Unlimited calls and texts to UK numbers while roaming in the EU World roaming usage beyond bundles is pay-as-you-go ‍ Using your phone in the EU You get 5 days of free EU roaming on every trip – and you can take as many trips as you like. From day 6 onwards, EU roaming costs £2/day. What’s included while in the EU: Calls: Unlimited to UK numbers. Calls to EU numbers cost 7p/minute. Texts: Unlimited to UK numbers. Texts to EU numbers cost 7p/message. Data: You can use your UK data allowance abroad – up to 4GB per month while roaming. ‍ Using your phone outside the EU Travelling beyond the UK and EU? You can still use your phone with the Classic SIM – just turn on world roaming in the Honest Mobile app. Roaming charges apply based on which country you’re in. However, once you hit the daily price cap, a roaming bundle kicks in automatically, meaning you won’t be charged extra that day. ‍ Roaming charges by zone ‍ Zone 1: Daily price cap: £7.50/day Calls to UK: 30p/min Receiving calls: 9p/min Data: £3/MB Texts to UK: 21p/message ‍ Zone 2: Daily price cap: £18.50/day Calls to UK: 84p/min Receiving calls: 60p/min Data: £3/MB Texts to UK: 21p/message ‍ Zone 3: Daily price cap: £18.50/day Calls to UK: 84p/min Receiving calls: 60p/min Data: £3/MB Texts to UK: 21p/message ‍ Roaming bundles (after you hit the daily cap) Bundles include: Zone 1: Up to 1GB/day, 200 minutes/day to UK numbers, 200 texts/day to UK numbers Zone 2: Up to 50MB/day, 20 minutes/day to UK numbers, 10 texts/day to UK numbers Zone 3: Up to 5MB/day, 5 minutes/day to UK numbers, 5 texts/day to UK numbers Note: Actual usage counts toward your 4GB monthly roaming data allowance. ‍ Which countries are in each zone? Zone 1 countries: Albania, Argentina, Armenia, Australia, Brazil, Brunei, Canada, Chile, China, Colombia, Costa Rica, Ecuador, El Salvador, Faroe Islands, Gabon, Georgia, Guatemala, Honduras, Hong Kong, India, Indonesia, Israel, Japan, Kazakhstan, Kuwait, Kyrgyzstan, Malaysia, Mexico, Myanmar, New Zealand, Nicaragua, Niger, Nigeria, Pakistan, Panama, Paraguay, Puerto Rico, Qatar, Russia, Singapore, South Africa, South Korea, Sri Lanka, Taiwan, Thailand, Turkey, Ukraine, United States, Uruguay ‍ Zone 2 countries: Afghanistan, Anguilla, Antigua and Barbuda, Azerbaijan, Bahrain, Bangladesh, Barbados, Belarus, Bermuda, Bosnia and Herzegovina, Botswana, British Virgin Islands, Cayman Islands, Congo, Cote d’Ivoire, Dominica, Dominican Republic, Egypt, Fiji, Ghana, Greenland, Grenada, Guam, Guinea, Haiti, Iraq, Jamaica, Jordan, Kenya, Kosovo, Macau, Macedonia, Moldova, Montenegro, Montserrat, Morocco, Oman, Palestine, Papua New Guinea, Peru, Rwanda, Saudi Arabia, Senegal, Serbia, St. Kitts and Nevis, St. Lucia, St. Vincent & the Grenadines, Tajikistan, Tonga, Tunisia, Turks and Caicos Islands, United Arab Emirates, Uzbekistan, Vietnam, Yemen ‍ Zone 3 countries: Algeria, Andorra, Angola, Aruba, Bahamas, Belize, Benin, Bhutan, Bolivia, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Congo Dem Rep, Cuba, Djibouti, Equatorial Guinea, Ethiopia, French Polynesia, Gambia, Guinea-Bissau, Guyana, Iran, Laos, Lebanon, Libya, Madagascar, Malawi, Maldives, Mali, Mauritania, Mauritius, Mongolia, Mozambique, Namibia, Nepal, Netherlands Antilles, New Caledonia, On Sea, Over the Air, Philippines, Sao Tome and Principe, Seychelles, Sierra Leone, South Sudan, Sudan, Suriname, Syria, Tanzania, Togo, Trinidad and Tobago, Turkmenistan, Uganda, Vanuatu, Venezuela, Zambia, Zimbabwe ‍ ‍ International calls and texts (not included in roaming) Calls or texts to international numbers (not UK numbers) are charged separately: ‍ Zone 1: Calls to international numbers: 47p/min Receiving calls: 9p/min Sending texts to international numbers: 21p/message ‍ Zone 2 & 3: Calls to international numbers: 107p/min Receiving calls: 60p/min Sending texts to international numbers: 21p/message ‍ Still unsure? Get in touch – we’re happy to help. Call uson 0202 4524 0751 or email us on hello@chatsie.com

Can I use my phone abroad?

Yes you can! If you plan to go abroad, get in touch with us and we will unlock your Roaming Cap. We keep the cap locked to help prevent scam calls and accidental charges when based in the UK. If you chose our SIM-included package with Honest mobile, your roaming charges are set out below. ‍If you use your own SIM, check what the roaming charges are from your network provider. ‍ Chatsie SIM-include Roaming Summary Contact Chatsie Support to unlock your cap if you plan to travel and use your Chatsie Phone abroad EU roaming: Free for 5 days per trip, then £2/day World roaming: Available with daily cap – contact the Chatsie team to unlock Roaming charges depend on which Zone you are travelling Unlimited calls and texts to UK numbers while roaming in the EU World roaming usage beyond bundles is pay-as-you-go ‍ Using your phone in the EU You get 5 days of free EU roaming on every trip – and you can take as many trips as you like. From day 6 onwards, EU roaming costs £2/day. What’s included while in the EU: Calls: Unlimited to UK numbers. Calls to EU numbers cost 7p/minute. Texts: Unlimited to UK numbers. Texts to EU numbers cost 7p/message. Data: You can use your UK data allowance abroad – up to 4GB per month while roaming. ‍ Using your phone outside the EU Travelling beyond the UK and EU? You can still use your phone with the Classic SIM – just turn on world roaming in the Honest Mobile app. Roaming charges apply based on which country you’re in. However, once you hit the daily price cap, a roaming bundle kicks in automatically, meaning you won’t be charged extra that day. ‍ Roaming charges by zone ‍ Zone 1: Daily price cap: £7.50/day Calls to UK: 30p/min Receiving calls: 9p/min Data: £3/MB Texts to UK: 21p/message ‍ Zone 2: Daily price cap: £18.50/day Calls to UK: 84p/min Receiving calls: 60p/min Data: £3/MB Texts to UK: 21p/message ‍ Zone 3: Daily price cap: £18.50/day Calls to UK: 84p/min Receiving calls: 60p/min Data: £3/MB Texts to UK: 21p/message ‍ Roaming bundles (after you hit the daily cap) Bundles include: Zone 1: Up to 1GB/day, 200 minutes/day to UK numbers, 200 texts/day to UK numbers Zone 2: Up to 50MB/day, 20 minutes/day to UK numbers, 10 texts/day to UK numbers Zone 3: Up to 5MB/day, 5 minutes/day to UK numbers, 5 texts/day to UK numbers Note: Actual usage counts toward your 4GB monthly roaming data allowance. ‍ Which countries are in each zone? Zone 1 countries: Albania, Argentina, Armenia, Australia, Brazil, Brunei, Canada, Chile, China, Colombia, Costa Rica, Ecuador, El Salvador, Faroe Islands, Gabon, Georgia, Guatemala, Honduras, Hong Kong, India, Indonesia, Israel, Japan, Kazakhstan, Kuwait, Kyrgyzstan, Malaysia, Mexico, Myanmar, New Zealand, Nicaragua, Niger, Nigeria, Pakistan, Panama, Paraguay, Puerto Rico, Qatar, Russia, Singapore, South Africa, South Korea, Sri Lanka, Taiwan, Thailand, Turkey, Ukraine, United States, Uruguay ‍ Zone 2 countries: Afghanistan, Anguilla, Antigua and Barbuda, Azerbaijan, Bahrain, Bangladesh, Barbados, Belarus, Bermuda, Bosnia and Herzegovina, Botswana, British Virgin Islands, Cayman Islands, Congo, Cote d’Ivoire, Dominica, Dominican Republic, Egypt, Fiji, Ghana, Greenland, Grenada, Guam, Guinea, Haiti, Iraq, Jamaica, Jordan, Kenya, Kosovo, Macau, Macedonia, Moldova, Montenegro, Montserrat, Morocco, Oman, Palestine, Papua New Guinea, Peru, Rwanda, Saudi Arabia, Senegal, Serbia, St. Kitts and Nevis, St. Lucia, St. Vincent & the Grenadines, Tajikistan, Tonga, Tunisia, Turks and Caicos Islands, United Arab Emirates, Uzbekistan, Vietnam, Yemen ‍ Zone 3 countries: Algeria, Andorra, Angola, Aruba, Bahamas, Belize, Benin, Bhutan, Bolivia, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Congo Dem Rep, Cuba, Djibouti, Equatorial Guinea, Ethiopia, French Polynesia, Gambia, Guinea-Bissau, Guyana, Iran, Laos, Lebanon, Libya, Madagascar, Malawi, Maldives, Mali, Mauritania, Mauritius, Mongolia, Mozambique, Namibia, Nepal, Netherlands Antilles, New Caledonia, On Sea, Over the Air, Philippines, Sao Tome and Principe, Seychelles, Sierra Leone, South Sudan, Sudan, Suriname, Syria, Tanzania, Togo, Trinidad and Tobago, Turkmenistan, Uganda, Vanuatu, Venezuela, Zambia, Zimbabwe ‍ ‍ International calls and texts (not included in roaming) Calls or texts to international numbers (not UK numbers) are charged separately: ‍ Zone 1: Calls to international numbers: 47p/min Receiving calls: 9p/min Sending texts to international numbers: 21p/message ‍ Zone 2 & 3: Calls to international numbers: 107p/min Receiving calls: 60p/min Sending texts to international numbers: 21p/message ‍ Still unsure? Get in touch – we’re happy to help. Call uson 0202 4524 0751 or email us on hello@chatsie.com

Can we keep our existing number if we switch to Chatsie?

Yes. If you're using your own SIM, just choose the Handset-only option and just insert the SIM from your previous phone into the new one using the instructions and SIM-pin included in your Chatsie package. ‍ If you choose our SIM-included option, get in touch at hello@chatsie.com with your PAC Code and the number you would like to transfer to your new phone. To get your PAC code, text "PAC" to 65075 from the phone whose number you want to transfer and get in touch with Chatsie. You can reach out to us either via our yellow chat portal in the bottom right, on the phone on 020 4524 0751, or via email on hello@chatsie.com.

Can we keep our existing number if we switch to Chatsie?

Yes. If you're using your own SIM, just choose the Handset-only option and just insert the SIM from your previous phone into the new one using the instructions and SIM-pin included in your Chatsie package. ‍ If you choose our SIM-included option, get in touch at hello@chatsie.com with your PAC Code and the number you would like to transfer to your new phone. To get your PAC code, text "PAC" to 65075 from the phone whose number you want to transfer and get in touch with Chatsie. You can reach out to us either via our yellow chat portal in the bottom right, on the phone on 020 4524 0751, or via email on hello@chatsie.com.

Can we keep our existing number if we switch to Chatsie?

Yes. If you're using your own SIM, just choose the Handset-only option and just insert the SIM from your previous phone into the new one using the instructions and SIM-pin included in your Chatsie package. ‍ If you choose our SIM-included option, get in touch at hello@chatsie.com with your PAC Code and the number you would like to transfer to your new phone. To get your PAC code, text "PAC" to 65075 from the phone whose number you want to transfer and get in touch with Chatsie. You can reach out to us either via our yellow chat portal in the bottom right, on the phone on 020 4524 0751, or via email on hello@chatsie.com.

Which countries do you deliver to?

📦 We currently deliver to the UK only (Coming soon… 🇺🇲): ✅ England ✅ Scotland ✅ Wales ✅ Northern Ireland 📩 Live outside the UK & US? Contact hello@chatsie.com and we’ll notify you when we start shipping to your country!

Which countries do you deliver to?

📦 We currently deliver to the UK only (Coming soon… 🇺🇲): ✅ England ✅ Scotland ✅ Wales ✅ Northern Ireland 📩 Live outside the UK & US? Contact hello@chatsie.com and we’ll notify you when we start shipping to your country!

Which countries do you deliver to?

📦 We currently deliver to the UK only (Coming soon… 🇺🇲): ✅ England ✅ Scotland ✅ Wales ✅ Northern Ireland 📩 Live outside the UK & US? Contact hello@chatsie.com and we’ll notify you when we start shipping to your country!

After I pay for the phone, how long does it take to arrive?

All order's purchased before 1pm are dispatched on the same-day (Monday-Friday). Expect to receive the phone within 1-2 days of dispatch (we send them via First Class Tracked delivery). 📩 You’ll receive an email confirmation with your tracking number so you can check your delivery status at any time.

After I pay for the phone, how long does it take to arrive?

All order's purchased before 1pm are dispatched on the same-day (Monday-Friday). Expect to receive the phone within 1-2 days of dispatch (we send them via First Class Tracked delivery). 📩 You’ll receive an email confirmation with your tracking number so you can check your delivery status at any time.

After I pay for the phone, how long does it take to arrive?

All order's purchased before 1pm are dispatched on the same-day (Monday-Friday). Expect to receive the phone within 1-2 days of dispatch (we send them via First Class Tracked delivery). 📩 You’ll receive an email confirmation with your tracking number so you can check your delivery status at any time.

What is the money back guarantee period?

30 days from receiving your phone. If you decide it’s not right within that period, just email us on hello@chatsie.com or call on 020 4524 0751. Below is a list of the details to include in the email or to have to hand when you call us: ‍ 1. Your full name 2. Your full address 3. The phone number of the Chatsie phone ‍ You’ll receive all of your money back within 7 days of us receiving the phone.

What is the money back guarantee period?

30 days from receiving your phone. If you decide it’s not right within that period, just email us on hello@chatsie.com or call on 020 4524 0751. Below is a list of the details to include in the email or to have to hand when you call us: ‍ 1. Your full name 2. Your full address 3. The phone number of the Chatsie phone ‍ You’ll receive all of your money back within 7 days of us receiving the phone.

What is the money back guarantee period?

30 days from receiving your phone. If you decide it’s not right within that period, just email us on hello@chatsie.com or call on 020 4524 0751. Below is a list of the details to include in the email or to have to hand when you call us: ‍ 1. Your full name 2. Your full address 3. The phone number of the Chatsie phone ‍ You’ll receive all of your money back within 7 days of us receiving the phone.

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Clear Answers to Your Chatsie Questions

Get the latest on Chatsie, ageing well, and staying connected.

Get the latest on Chatsie, ageing well, and staying connected.

Get the latest on Chatsie, ageing well, and staying connected.