If you’re confident the phone really has been stolen, follow these steps: 

• Don’t panic. You have 2 free replacements on us during a 24 month period in case something like this happens. Once we’re alerted, we can lock your phone securely too.
• Contact us: hello@chatsie.com / 020 4524 0751. If you can’t get to a computer or a friend’s/relative’s phone, try some local services: shops, libraries, visitor centres, post offices.
• Go to your local police station or report online (if online services are available in your area). This will give you a crime reference number.
• Email us hello@chatsie.com with the crime reference number.
• Wait 1-2 working days while we get the replacement phone out to you.